Customer Service Executive

16 hours ago

Jaipur Rajasthan, India OUTREACH INTERGRATED SERVICES PVT LTD Full time

A telemarketer's job involves making outbound calls to potential customers with the aim of promoting or selling a product or service. Here's a general job description for a telemarketer:
Job Overview:
- As a telemarketer, you will be responsible for reaching out to individuals or businesses over the phone to introduce and sell products or services. Your goal is to generate interest, answer questions, and ultimately persuade potential customers to make a purchase.

Key Responsibilities:
- 1. Calling:
- Initiate outbound calls to prospective customers using a provided script or pitch.
- Introduce products or services to potential customers and create interest.

2. Product/Service Knowledge:
- Acquire and maintain a thorough understanding of the products or services being offered.
- Effectively communicate product features, benefits, and pricing.

3. Customer Engagement:
- Build rapport with potential customers to establish a positive and professional relationship.
- Address customer inquiries, concerns, and objections with the aim of overcoming objections and closing sales.

4. Sales Targets:
- Meet or exceed daily, weekly, and monthly sales targets.
- Keep accurate records of sales activities and results.

5. Follow-up:
- Conduct follow-up calls to leads or customers who have shown interest but have not made a purchase.
- Maintain a database of customer information for future follow-up opportunities.

6. Adherence to Scripts and Guidelines:
- Follow provided scripts and guidelines to ensure consistency and compliance with company messaging.
- Adapt communication style to different customer personalities and situations.

7. Feedback and Reporting:
- Provide feedback on customer responses, common objections, and suggestions for improvement.
- Submit regular reports on call outcomes, sales performance, and any challenges faced.

Qualifications and Skills:
- Excellent communication and interpersonal skills.
- Bachelor's or Master's degree is preferred.
- Persuasive and confident in promoting products or services.
- Ability to handle objections and rejection positively.
- Basic computer skills for data entry and maintaining customer records.
- Goal-oriented and self-motivated.
- Previous experience in telemarketing or sales is often preferred.

Working Conditions: - work from home,fresher,data entry,office assistant,freshers job vacancy,data entry work from home,accountant,part time,data entry operator,back office,telly calling,call center,hindi call center,

Telemarketers typically work from the company. The role may involve sitting for extended periods and making a high volume of calls throughout the day.

Pay: ₹10,200.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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