ServiceNow SAM SME

2 weeks ago

Bengaluru Chennai Hyderabad, India Kyndryl Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • Define and maintain asset data structures aligned with ServiceNow CMDB and CSDM.
  • Ensure data model supports cross-domain asset visibility (hardware, software, OT, network).
  • Evaluate existing ITAM and HAM processes.
  • Conduct gap analyses and maturity assessments using frameworks such as Gartners ITAM maturity model.
  • Design and implement Software Asset Management (SAM) processes for end-user and developer environments.
  • Integrate with software discovery tools to ensure licensing compliance and optimization.
  • Extend asset management practices into the OT and network infrastructure domains
  • Coordinate with OT/ICS teams to harmonize IT and OT asset lifecycle tracking.
  • Redesign ServiceNow asset workflows to improve lifecycle traceability, exception handling, and process automation.
  • Collaborate with Process Owners and Governance to align workflows with compliance and audit readiness.
  • Identify automation and improvement opportunities across the asset lifecycle (procurement to retirement).
  • Leverage AI/ML and AIOps insights to enable predictive asset lifecycle interventions.

Preferred candidate profile

  • 12 + years hands on software development experience in ServiceNow, IT Asset Management with a focus on ServiceNow platform.
  • Proven experience in implementing ServiceNow ITAM, HAM, SAM Pro, and CMDB modules.
  • Deep understanding of asset lifecycle management across IT, software, and OT domains.
  • Familiarity with industry standards: ITIL v4, ISO/IEC 19770, NIST CSF.
  • Experience in working with cross-functional teams including IT Operations, Security, and Finance.
  • Strong analytical, documentation, and stakeholder communication skills.
  • ServiceNow Certified Implementation Specialist SAM.
  • Knowledge of discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, etc.)
  • Experience with CSDM and data normalization techniques.
  • Familiarity with automation and orchestration tools for asset tasks.

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