ServiceNow Software Asset Management

6 hours ago

Bengaluru, India Nexusnow.ai Full time

Role: ServiceNow SAM SpecialistExperience: 7+ YearsLocation: Bangalore/HybridNotice Period: Immediate to 30 DaysJob Description:We are seeking an experienced ServiceNow Software Asset Management (SAM) Specialist with strong expertise in managing end-to-end software asset lifecycle within the ServiceNow platform. The ideal candidate should have hands-on experience in SAM modules, license management, software compliance, and process automation.Key Responsibilities:Implement and manage ServiceNow SAM module , including setup, configuration, and optimization.Utilize license reconciliation and entitlement management to ensure software compliance and cost optimization.Manage software normalization and handle complex licensing models for multiple vendors.Monitor and maintain software compliance and health reports through dashboards and analytics in ServiceNow.Work extensively with ServiceNow Software Asset Workspace to streamline SAM processes and track KPIs.Configure and customize workflows for software license reclamation, optimization, and renewal tracking .Leverage ServiceNow Discovery and CMDB integrations for accurate software asset identification and data correlation.Implement automation and workflows to manage the software asset lifecycle efficiently.Use License Workbench for proactive asset optimization and license usage tracking.Collaborate with ITAM, procurement, and compliance teams to align SAM processes with organizational policies.Required Skills & Experience:Minimum 7 years of experience in IT Asset Management, with at least 3–4 years in ServiceNow SAM .Strong understanding of ServiceNow Discovery, CMDB, and integrations .Hands-on experience with Software Asset Workspace , License Workbench , and SAM Publisher Packs .Expertise in software license compliance , vendor management , and normalization rules .Experience in creating reports and dashboards for audit and compliance tracking.ServiceNow CIS–SAM or ITAM certification preferred.Excellent analytical, communication, and stakeholder management skills.Good to Have:Exposure to Hardware Asset Management (HAM) or ITAM modules.Experience working with multiple license models (Microsoft, Oracle, Adobe, etc.) .Prior experience in SAM process implementation or transformation projects .

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