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ServiceNow SAM Development Lead

4 weeks ago

Bengaluru, India BETSOL Full time
Job Description

Looking for an experienced ServiceNow SAM Implementation Lead to drive end-to-end delivery of Software Asset Management (SAM Pro) projects. This role requires deep technical expertise combined with strong customer-facing and leadership skills. The individual will be responsible for leading implementations, managing stakeholder expectations, and ensuring successful project outcomes.

Key Responsibilities

  • Lead ServiceNow SAM Pro implementation projects from planning through delivery.

  • Conduct regular customer calls, workshops, and presentations to gather requirements, provide updates, and resolve issues.

  • Coordinate with customer project management teams to align timelines, resources, and deliverables.

  • Configure, customize, and develop the ServiceNow platform using JavaScript, Glide scripting, Flow Designer, and IntegrationHub.

  • Drive integration efforts with third-party systems using REST/SOAP APIs.

  • Ensure effective use of CMDB and Service Mapping to support SAM processes.

  • Manage cross-functional project teams in Agile/DevOps environments.

  • Act as a trusted advisor to stakeholders, building alignment and consensus across business and IT teams.


Qualifications

Qualifications & Skills

  • Hands-on experience in ServiceNow platform development.

  • Proven expertise in ServiceNow SAM Pro implementation with SaaS and onprem publishers

  • Strong working knowledge of ServiceNow CMDB and Service Mapping.

  • Proven track record of leading enterprise-scale ServiceNow projects and managing customer-facing engagements.

  • Solid understanding of ITIL, Agile, and DevOps methodologies.

  • Excellent communication, leadership, and organizational skills.

Certifications (Preferred/Required)

  • ServiceNow Certified System Administrator (CSA) – Required

  • ServiceNow Certified Implementation Specialist (CIS) – Preferred

  • ServiceNow Certified Application Developer (CAD) – Preferred

  • ServiceNow SAM Certification – Preferred