Forecasting Analyst
7 days ago
Role & Responsibilities
- Point of contact for forecasting and budget planning.
- Update the forecast with monthly/weekly actual data and suggest improvements based on trend analysis.
- Refine forecasting scenarios and generate final forecasts.
- Refine and capture data to be used as input to forecasting models.
- Design and develop forecasting scenarios.
- Generate short-term forecasts, incorporating business impacts.
- Revise forecasts based upon feedback.
- Maintain process documentation and make adjustments as required.
Preferred Candidate Profile
- Highly skilled in mathematical and statistical modeling (R-Studio, Python).
- Experience in developing machine learning models such as classification, linear/logistic regression.
- Hands-on experience forecasting for large and complex attributes.
- Analytical with a good understanding of contact centre metrics.
- Strong business acumen.
- Good communicator and collaborator.
- Strong communicator and decision maker.
- Core forecasting experience: 0.62 years in a BPO/contact center environment.
Educational Qualification
Graduate or Postgraduate
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