Operational Readiness Analyst

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves:The Global Real Estate & Facilities (GREF) team manages the corporate office portfolio and aims to provide a safe, sustainable, and efficient work environment to accommodate growth and enable our client's employees to innovate and delight customers. As an Operational Readiness Analyst, you will play an important role ensuring processes, people, systems, and infrastructure are fully prepared and verified to effectively support operations and deliver expected outcomes. The Operational Readiness Team (ORT) owns and drives this critical state across Amazon GREF, ensuring every implementation meets comprehensive readiness standards before transitioning to business-as-usual (BAU) operations reducing risk, accelerating stability, delivering value. This role involves developing and maintaining operational documentation including SOPs and work instructions while creating and updating process flows, analyzing existing processes and recommending improvements, and maintaining documentation repository and version control that directly contributes to JLL's mission of helping organizations achieve their ambitions through innovative real estate solutions.What your day-to-day will look like:Develop and maintain operational documentation including SOPs and work instructions while creating and updating process flowsAnalyze existing processes and recommend improvements while maintaining documentation repository and version control for comprehensive readiness standardsCollect and analyze operational data while creating status reports and dashboards for tracking KPIs and metrics across multiple regionsMaintain data accuracy and integrity while assisting in training material development and tracking risk mitigation actionsCoordinate transition activities between project and operations teams while supporting issue resolution and providing administrative supportMonitor progress and implement corrective actions while engaging with stakeholders through excellent communication and presentation skillsWork with multi-workstream processes across different geographies while operating in global environment building trust with diverse team membersDive deep into data and documentation to support analysis and decision-making while ensuring every implementation meets readiness standards.Required Qualifications:2+ years' experience in business processes support and analytics with understanding of basic concepts of IT solution delivery and change managementKnowledge of continuous improvement methodology (Lean Six Sigma, etc.) with ability to work with multi-workstream processes across different geographiesAbility to operate in global environment by understanding culture, building trust and engaging with team members sharing different perspectivesData analysis skills with ability to dive deep into data and documentation to support analysis and decision-makingExcellent communication and presentation skills to effectively engage with stakeholders while monitoring progress and implementing corrective actionsExcellent level of English (mandatory) with other languages as plus for global stakeholder engagementExcellent computer skills and experience working with Smartsheets, Quip, Word, PowerPoint, Excel, and Asana.Preferred Qualifications:Experience with Amazon GREF operations or similar corporate real estate and facilities managementBackground in operational readiness processes and transition management from project to business-as-usual operationsKnowledge of risk mitigation strategies and issue resolution in multi-regional operational environmentsExperience developing training materials and supporting process documentation across diverse teamsFamiliarity with comprehensive readiness standards and quality assurance processes for operational implementationsUnderstanding of corporate office portfolio management and facilities operations support.Location: OnsiteAt JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.Location: On-site –Hyderabad, TSScheduled Weekly Hours: 40Job Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.