Customer Care Executive

1 week ago

Venkatapura Gate Bengaluru, India Radical Minds Technology Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Title: Customer Care Executive - Voice Process

Location: HSR layout

Process: Domestic Voice Process

Experience: Freshers acceptable years)

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as a Customer Care Executive for a voice process. The primary responsibility will be to handle inbound and/or outbound customer calls, resolve queries, provide information, and ensure a high level of customer satisfaction.

Key Responsibilities

Inbound/Outbound Calling: Manage a high volume of incoming or outgoing customer calls in a timely and professional manner.

Query Resolution: Identify customer needs, clarify information, research every issue, and provide accurate, effective solutions.

Product/Service Knowledge: Maintain a deep understanding of the company's products, services, and policies to address customer concerns effectively.

Documentation: Accurately document all customer interactions, transactions, and details of inquiries into the Customer Relationship Management (CRM) system.

Quality & Targets: Adhere to defined quality standards, call scripts (where applicable), and strive to meet personal and team-based performance metrics (e.g., Average Handling Time, Customer Satisfaction Score).

Customer Experience: Build sustainable relationships with customers by going the extra mile to ensure a positive service experience.

Required Qualifications & Skills

Education:

Minimum 12th Pass or equivalent from a recognized board/institution.

Graduates are also welcome.

Language Fluency:

Fluency in English and Hindi is mandatory.

Fluency in English, Hindi, and Kannada is highly preferred.

Fluency in English, Hindi, and Telugu is highly preferred.

(Candidates fluent in Hindi English one regional language (Kannada or Telugu) will be prioritized)

Skills:

Excellent verbal communication and active listening skills.

Strong problem-solving and conflict-resolution abilities.

Customer-centric approach with high levels of patience and empathy.

Basic computer skills and proficiency with MS Office (Word, Excel) and web browsing.

Ability to work in a fast-paced, target-driven environment.

Work Environment & Compensation

Shifts:

24/7 Rotational Shifts (including night shifts, based on business requirement).

Candidates must be flexible and willing to work in any assigned shift.

Working Days:

6 Days Working with 1 Rotational Week Off.

Salary:

INR 15,000 - INR 20,000 per month (Gross/Take-Home, depending on experience and interview performance).

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