Manager, Program Operations

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
The Manager, Content Onboarding is responsible for leading the team who ensure alignment with the Networks, Streaming and Affiliate partner's regional content plans and deliverable requirements in collaboration with Long Form Content Servicing.

The team manages the ordering, receipt and tracking of long form deliverables from our vendors and distributors to a state of QC acceptance. You ensure clear communication between vendors and distributors, brand stakeholders and internal Content Management teams regarding the statuses of delivery and acceptance of materials in the supply chain. 

This role works and collaborates very closely with the Global Acquisition and QC CoE's (Centres of Excellence) within GCO as well as Long Form Content Servicing.

This role will work closely with the Content Management Directors for EMEA and with the Supervisors of EMEA Long Form Servicing and Content Management Support to ensure seamless communications across all aspects of departmental output.

Your Role Accountabilities:

• Leading a team of Content Onboarding Specialists in-region.
• Responsible for ensuring legacy business cross-training relating to Content Onboarding, to achieve the new Global Operating Model.
• Partner with regional Network and Streaming Programming and Acquisition teams and Long Form Content Servicing to align on regional specific content plans and delivery requirements.
• Maintaining live system records, keeping these accurate and up to date.
• Partner with Title and Metadata Governance CoE regarding the onboarding of new content and associated distributors, production houses and vendors into the different WBD supply chains.
• Partner with distributors, production houses and vendors to ensure the timely reception of content deliverables for all regional long content and components into WBD systems and workflows.
• Collaborate with Localization CoE to ensure all deliverables are available in time to meet localization timelines.
• Main point of escalation regarding any challenges or issues related to studios, distributors and vendor's performance, such as delays in delivery, poor quality or missing deliverables / components.
• Tracking and validating vendor invoices.

Qualifications & Experiences:

• 8+ years of experience in the broadcast industry, with 3+ years of management experience
• Strong team leadership skills
• Some experience of the broadcast industry
• Computer literate, intermediate excel skills, word, previous use of broadcasting systems preferable
• Excellent organisational/administrative skills
• Attention to detail is essential
• The ability to prioritise and effectively manage a large number of different projects, clients and vendors simultaneously and prioritising as necessary
• Excellent people and interpersonal skills, good team player
• Flexibility and ability to adapt to different demands
• Initiative, proactivity and motivation
• Ability to communicate fluently in English, both written and verbal
• Provide customer service to internal stakeholders

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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