Head - Retail Operations

4 days ago

Mumbai, Maharashtra, India Killer Jeans Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Develop and execute retail strategies aligned with overall business goals.
  • Lead expansion plans including store openings and closures.
  • Analyse market trends and customer insights to refine retail strategies.
  • Set and achieve sales targets and KPIs across all retail stores.
  • Monitor performance metrics:footfall, conversion rates, average transaction value, etc.
  • Implement promotions and visual merchandising strategies in coordination with marketing.
  • Establish and enforce SOPs for store operations, inventory management, and customer service.
  • Ensure consistent brand experience and store standards across all locations.
  • Oversee daily store operations.
  • Lead, train, and mentor Regional Managers, Area Managers, and Store Managers
  • Monitor and respond to customer feedback and mystery shopping insights.
  • Collaborate with merchandising and supply chain teams to ensure optimal stock levels.
  • Review P&L reports and drive initiatives for operational efficiency.
  • Ensure compliance with health & safety regulations, labor laws, and brand policies.
  • Implement risk mitigation practices and security protocols.

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