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Software Testing Manager
2 weeks ago
Software Testing Manager About the Team:
- ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust.
What you can look forward to as Software Testing Manager (m/f/d):
- Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
- Inter-departmental escalation of problems (R&D, hosting, customizing & integration)
- Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
- Update and maintain knowledge base and service trees with known issues and guidelines
- Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment
- Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware
- Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout
Your profile as Software Testing Manager (m/f/d):
- Communicative and customer-oriented & Team player, strong cooperation skills
- Highly analytical, precise, eye for details & Planning and coordination skills
- Experience with incident handling / problem resolution management & Experience with software and hardware development
- Experience with ICT and electronics & Good English speaking and writing skills
- Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage