Assistant Ticketing Manager
6 days ago
- Ticketing Operations
- Issue, reissue, cancel, and refund domestic & international tickets with 100% accuracy.
- Work efficiently on GDS (Amadeus/Galileo).
- Check fare rules, baggage, schedules, and ensure correct fare application.
- Customer Service
- Handle client queries professionally and provide travel solutions.
- Assist during flight changes/disruptions and maintain high client satisfaction.
- Coordination & Communication
- Coordinate with airlines/consolidators for fares, waivers, and special requests.
- Ensure accurate invoicing, zero discrepancies, and timely report submission.
- Sales & Revenue Support
- Upsell ancillaries (seats, insurance, add-ons).
- Compare fares, negotiate, and track promotions to improve margins.
- Process Improvement
- Suggest process enhancements and reduce manual errors.
- Keep updated with airline policies, IATA guidelines, and visa rules.
- Reporting & Documentation
- Prepare daily MIS, weekly summaries, and maintain proper digital records with zero data loss.
Requirements (Short Summary):
- Bachelor's degree in Travel & Tourism, Business Administration, or a related field.
- 3–5 years of ticketing experience, including 1–2 years in a senior or supervisory role.
- Strong GDS proficiency (especially Galileo).
- Excellent knowledge of fare rules, ticketing procedures, and airline operations.
- Strong communication, leadership, and problem-solving abilities.
- Experience handling group bookings and corporate travel.
- Ability to work under pressure and manage multiple tasks efficiently.
- High attention to detail with strong organizational skills.
For more details please contact
Job Type: Full-time
Pay: ₹15, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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