Assistant Ticketing Manager

6 days ago


Telibandha Raipur Chhattisgarh, India Vandana ispat Full time ₹ 18,00,000 - ₹ 45,00,000 per year
  • Ticketing Operations
  • Issue, reissue, cancel, and refund domestic & international tickets with 100% accuracy.
  • Work efficiently on GDS (Amadeus/Galileo).
  • Check fare rules, baggage, schedules, and ensure correct fare application.
  • Customer Service
  • Handle client queries professionally and provide travel solutions.
  • Assist during flight changes/disruptions and maintain high client satisfaction.
  • Coordination & Communication
  • Coordinate with airlines/consolidators for fares, waivers, and special requests.
  • Ensure accurate invoicing, zero discrepancies, and timely report submission.
  • Sales & Revenue Support
  • Upsell ancillaries (seats, insurance, add-ons).
  • Compare fares, negotiate, and track promotions to improve margins.
  • Process Improvement
  • Suggest process enhancements and reduce manual errors.
  • Keep updated with airline policies, IATA guidelines, and visa rules.
  • Reporting & Documentation
  • Prepare daily MIS, weekly summaries, and maintain proper digital records with zero data loss.

Requirements (Short Summary):

  • Bachelor's degree in Travel & Tourism, Business Administration, or a related field.
  • 3–5 years of ticketing experience, including 1–2 years in a senior or supervisory role.
  • Strong GDS proficiency (especially Galileo).
  • Excellent knowledge of fare rules, ticketing procedures, and airline operations.
  • Strong communication, leadership, and problem-solving abilities.
  • Experience handling group bookings and corporate travel.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • High attention to detail with strong organizational skills.

For more details please contact

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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