Assistant Ticketing Manager

JD for Assistant Ticketing Manager

Department: Operations / Ticketing

Reporting To: HOD-Ticketing

Location: ICE CUBES, Corporate Office.

Candidate must possess the below knowledge for the said post.

1. Ticketing Operations

· Handle ticket issuance, reissuance, refunds, and cancellations for domestic and international sectors.

· Ensure all tickets are issued accurately as per client requirements and within stipulated timelines.

· Maintain GDS (Amadeus, Galileo, etc.) proficiency and ensure updated fare knowledge.

· Verify fare rules, baggage allowances, and schedule changes before ticket issuance.

· Maintaining 100% accuracy in ticket issuance and fare application.

1. Customer Service & Support

· Respond promptly to client queries related to ticketing, changes, and travel documentation.

· Provide alternatives and travel solutions during flight disruptions or schedule changes.

· Maintain a professional, courteous relationship with clients and travel partners also maintaining client satisfaction in feedback surveys.

1. Coordination & Communication

· Coordinate with airlines, consolidators, and suppliers for fare confirmations, waivers, or special requests.

· Support the accounts team with invoice and billing accuracy for issued tickets.

· Maintaining zero discrepancies between issued tickets and invoices.

· Timely submission of ticketing reports & assist in maintaining proper records and audits.

· Managing 100% compliance with reporting deadline.

1. Sales & Revenue Support

· Upsell ancillary products such as seat upgrades, insurance, or add-ons.

· Assist in fare comparison and negotiation to maximize profit margins.

· Track and report fare deals, promotions, and seasonal offers along with submission of reports

1. Process Improvement & Learning

· Suggest process improvements to enhance efficiency and reduce manual errors.

· Participate in periodic trainings.

· Maintain up-to-date knowledge of airline policies, IATA guidelines, and visa requirements.

1. Reporting & Documentation

· Prepare and maintain daily ticketing MIS reports.

· Support management with weekly performance summaries and exception reports.

· Ensure all records are digitally archived and easy to retrieve with no data loss or missing records in audits.

Qualifications & Skills Required:

· Bachelor's degree in Travel & Tourism, Business Administration, or related field.

· Minimum 3–5 years of experience in ticketing operations, with at least 1–2 years in a supervisory or senior agent role.

· Proficiency in GDS system; Galileo.

· Strong understanding of fare rules, ticketing processes, and airline procedures.

· Excellent communication, leadership, and problem-solving skills.

· Experience in group bookings and corporate travel management.

· Ability to work under pressure and manage multiple priorities.

· High attention to detail and strong organizational skills.

Compensation:

Competitive salary based on experience and best in travel & tourism industries.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Work from home

Ability to commute/relocate:

• Telibandha, Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you proficient in GDS system; Galileo

Education:

• Bachelor's (Required)

Experience:

• Ticketing : 4 years (Required)

Language:

• English, Hindi any other languages (Preferred)

License/Certification:

• Ticketing Experience (Preferred)

Work Location: In person