Hiring Int Voice @ Bangalore Sal- Rs 4.75 LPA For Call

1 week ago

Bengaluru, Karnataka, India KVC CONSULTANTS LTD Full time ₹ 3,00,000 - ₹ 4,75,000 per year

Greetings from KVC CONSULTANTS LTD.

Hiring for IT MNC for Customer Support Executive for Bangalore LEADING MNCs --

FOR BANGLORE -

Candidates residing in Bangalore may apply for the same & outstation candidates need to relocate.

Process -- International Voice Customer Support Associate -- INTERNATIONAL

Eligible:- Freshers/Experinced Both can apply

UG/Grads both Eligible.

Salary Upto Rs 3.00 LPA (Freshers)

For Experienced it can go Upto Rs 4.75 LPA

5 days working / Cabs available / rotational shifts

Roles and Responsibilities in an International Voice Customer Support Process BPO---

  • Customer Interaction:

  • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Adherence to Scripts:

  • Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.

  • Adapt communication style to fit the customers needs while maintaining service standards.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

Devika

Yagyanshi

Simran

##KVC CONSULTANTS LTD##

##NO PLACEMENT CHARGES##

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