Manager/ Senior Manager- Installation

Position: - Manager/ Senior Manager, Installation

Experience: - 14+ years

Location: - South Delhi

Qualification:

• Min. BE/B.Tech. in Electronics, Electrical OR Mechanical

What we are looking for?

Ensures safe, reliable, high-quality and profitable execution of the delivery projects within his/her portfolio, leading to customer satisfaction and fulfilment of KONE business objectives. Actively manage portfolio performance in terms of progress against schedule, planning accuracy, productivity, safety and quality performance. Ensure appropriate use of KONE installation methods and KONE Way operations management practices. Manage the regional Delivery Operations team, ensuring competence and optimized deployment/allocation of the resources.

Job Description:-

Safety and Quality

• Proactively drives outstanding performance in Safety and Quality in Delivery Operations

• Responsible for driving a culture of Safety and Quality throughout the organization

• Accountable for the use of correct KONE installation methods and tools by the installation team, and for proper risk assessment for parts of installation where KONE method is not feasible

Customers

• Establishes and promotes service-minded culture and outside-in thinking in Delivery Operations

• Captures and feeds Voice of Customer throughout Delivery Operations

• Manages customer disputes and escalations, and tracks NPI and transactional survey feedback

Leadership and people development

• Leads, evaluates, and develops his/her operations team and professionals to achieve the established safety, quality, profitability, productivity, and customer satisfaction goals. Identifies and address competence development needs for project management and installation.

• Accountable for his/her Delivery Operations teams adherence to KONE Way and standard ways of working requirements

Installation

• Drives efficient, safe, and high-quality installation operations in line with regulatory and KONE methods, requirements, and site management practices

• Responsible for Installation capacity planning

• Accountable for optimized resource utilization (people and tools)

Project management

• Ensures that KONE adds value to customers projects with seamless and reliable project delivery and proactive communication

• Drives proactive, profitable, reliable, and efficient project management practices in line with KONE methods

• Ensures accuracy of schedule (s-plan), revenue, and cost planning as per FL policy

Delivery Operations management and routines

• Organizes effective huddles with Field Supervisors to ensure execution of projects according to standard ways of working and proactive elimination of roadblocks to ensure uninterrupted flow

• Organizes and operates regular portfolio and operational reviews (traction control) to manage project and installation performance

• Organizes regular reviews of completed projects to analyze root causes for outliers (positive or negative), and to ensure lessons learnt; coaches his/her team to do so in their own projects

Business performance

• Accountable for financial and customer performance of projects within his/her portfolio and for the accuracy of the orderbook and forecast of his/her portfolio

• Actively monitors and reports project and installation performance, ensures action on deviations

Continual improvement

• Proactively drives and coaches his/her team members to identify waste, find root causes, and implement improvements

• Organizes regular retrospectives with his/her team to reflect on ways of working and identify improvements

About us:

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings