Voice Process Executive

14 hours ago

Coimbatore, Tamil Nadu, India VARI MEDICAL ACADEMY Full time ₹ 12,25,000 - ₹ 2,50,00,000 per year

JOB DESCRIPTION

Organization: Vari Medical Academy

Department: Admissions / Student Support / Counselling

Role Type: Full-Time – Voice Process (Inbound & Outbound)

1. Role Overview

The Voice Process Executive is responsible for managing student enquiries, conducting outbound counselling calls, converting leads into admissions, and providing clear communication regarding NEET/MBBS guidance for India and Abroad programs. The role requires strong communication skills, target orientation, and adherence to the academy's quality standards.

2. Key Responsibilities

  • Handle inbound calls from students and parents seeking NEET/MBBS/Abroad admission information.
  • Make outbound counselling calls to follow-up leads generated by marketing, seminars, and walk-ins.
  • Explain course details, fee structure, admission procedure, and benefits of Vari Medical Academy.
  • Convert potential enquiries into confirmed admissions within the monthly target.
  • Maintain accurate records of calls, follow-ups, and lead status in CRM/Excel.
  • Provide daily call reports, enquiry status updates, and admission progress to the Team Leader.
  • Coordinate with counselling, marketing, and admission teams for smooth student onboarding.
  • Ensure high professionalism, communication accuracy, and polite behaviour in every call.
  • Achieve both daily call targets and monthly admission targets assigned by management.

3. Monthly Targets

  • Daily Calling Target: 150–200 calls/day (inbound + outbound).
  • Lead Follow-Up Target: Minimum 50 quality follow-up calls/day.
  • Monthly Admission Target: Minimum 10 confirmed admissions per month (based on NEET/MBBS India or Abroad programs).
  • If the target is not achieved, incentives/allowances may vary as per Vari Medical Academy policy.

4. Required Skills

  • Excellent spoken communication in Tamil & English (Hindi knowledge is an advantage).
  • Strong convincing skills and ability to handle student/parent queries.
  • Basic computer knowledge (MS Excel, CRM updating).
  • Good listening ability and patience while handling counselling calls.
  • Strong target orientation and willingness to work in a performance-driven environment.

5. Eligibility Criteria

  • Qualification: Any degree (UG or PG)
  • Experience: 0–2 years in voice process, tele-calling, counselling, or customer support.
  • Freshers with good communication skills are welcome.

6. Salary & Performance Structure

  • Fixed Salary: As per Vari Medical Academy norms.
  • Performance-Based Incentives: Provided for achieving or exceeding monthly admission targets.
  • Salary revisions and benefits are linked to target achievement & call quality performance.

How to Apply:

Interested candidate can send their resume to or contact us at

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Leave encashment

Work Location: In person

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