voice process

3 days ago

Saravanampatti Coimbatore Tamil Nadu, India SARA INFOTECH Full time

We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings.

Key Responsibilities:

  • Attend inbound/outbound customer calls from US clients.
  • Provide accurate information and resolve customer queries efficiently.
  • Document all call information according to standard operating procedures.
  • Maintain a high level of customer satisfaction.
  • Follow communication "scripts" when handling different topics.
  • Escalate unresolved issues to the appropriate departments.

Requirements:

  • Excellent verbal communication skills in English.
  • Willingness to work during US shift timings (Night Shift - IST).
  • Minimum qualification: 12th pass / Any graduate.
  • Freshers and experienced candidates can apply.
  • Good listening skills and problem-solving abilities.
  • Prior BPO or voice process experience is a plus.

Job Types: Full-time, Permanent

Pay: ₹20, ₹33,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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