Sr Principal Industry Solution Lead or Architect

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

To propel our next phase of growth, ServiceNow is investing in a Financial Services Industry Solutions organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform Financial Services using ServiceNow's powerful digital workflow platform.

Join a team that re-shapes Financial Services, partnering with leading financial institutions and the most inspiring Fintechs in the world. We are always evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

We are looking for a Sr. Principal, Financial Services Architect to be part of our Financial Services Industry Solutions organization. You are a Financial Services industry expert with a knowledge of the Financial Services solution stack across the application, workflow and data/integration layers.

You understand the core Financial Services business processes and surrounding technology ecosystem, including systems of record, third-party data providers and the Fintech / Regtech landscape.

You have a technical vision for ServiceNow's opportunity to transform Financial Services and will work with customers and partners on the architecture for the solutions with care for this vision. You will work with pre-sales technical resources to gather solution requirements and help them on solution roadmaps and architecture. You will provide visibility within ServiceNow and an opportunity to provide incredible results during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

What you get to do in this role:

• Solution Architecture: Architecting Financial Services solutions built on the ServiceNow platform, both using current horizontal applications, platform services and driving requirements for Financial Services-specific product development. Consideration of future state and transitional architectures in Financial Services.
• Asset Creation: create reference architecture and technical enablement guides for Financial Services solutions. Work with Solution Consulting teams to develop demo prototypes for solutions.
• Field and Partner Enablement: promote internal pre-sales technical resources and System Integrator and Independent Software Vendor partner ecosystem on Financial Services solutions and architecture. Build a Financial Services community of technical ambassadors enabled on the ServiceNow Financial Services message and solution architecture.
• Customer Engagement: Work with customers to create technology roadmaps around Financial Services solutions and to dive into architecture components. Bring deep technical knowledge of Financial Services to improve strategic opportunities and identify new use cases.
• Market-Facing Engagement: Present to large customer audiences and build relationships with CxOs.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 15+ years of related work experience
• Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform
• Understanding of top Financial Services regulations globally with the ability to assess the impact on the architecture of a ServiceNow solution in Financial Services
• Experience working with sales, with the ability to work as an extended part of the account teams
• Ability to provide expertise and work with internal ServiceNow product teams
• Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXOs)
• Ability to travel up to 30% of the time
• Knowledge of enterprise integration, service-oriented architectures and micro-services
• Knowledge of security, data privacy, data governance within Financial Services
• Instant customer credibility with a record of building customer relationships

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ************** for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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