Team Lead, Service Delivery

2 weeks ago


Mumbai, Maharashtra, India Percepta Full time ₹ 1,50,000 - ₹ 28,00,000 per year

What You Bring to the Role

·       Minimum of 2–3 years of experience in people management and team leadership

·       Associate degree, technical school certification, or at least 4 years of relevant work experience in a call center environment

·       Proven ability to foster a performance-driven culture by motivating, mentoring, and inspiring team members

·       Strong time management skills with the ability to prioritize tasks effectively

·       Demonstrated experience in supporting teams with the necessary tools, systems, and resources to ensure successful daily operations

·       A customer-centric approach with a strong focus on service excellence

·       Proficient in navigating and utilizing various computer systems and software

What You Can Expect

·       Supportive of your career and professional development

·       An inclusive culture and community minded organization where giving back is encouraged

·       A global team of curious lifelong learners guided by our company values

·       Ask us about our paid time off (PTO) and wellness and healthcare benefits

·       And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)



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