Branch Operations Manager-BRANCH BANKING-Branch Banking

3 days ago

Bengaluru, Karnataka, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

JOB Role:

  • Responsible for management of day-to-day operations of the branch.
  • Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
  • Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.
  • Branch Lobby and customer Queue management.
  • Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
  • Customer complains management and ensuring resolution of all complaints within TAT.
  • Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
Responsibilities
  • Thorough overall understanding of banking
  • Customer service orientation
  • Ability to manage and motivate front office staff. 
Qualifications
  • MBA/Graduate
  • Minimum work exp. – 3 years

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