SDO Authorizer-BRANCH BANKING-Service

3 days ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Description
We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.

Responsibilities
Service walk-in customers across all segments, ensuring prompt and courteous assistance
Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products
Act as a backup to the Service Officer (SO) during peak hours or absences
Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts
Resolve customer queries efficiently and professionally
Identify and capitalize on business opportunities sensed during customer interactions
Deliver a high-quality customer experience to encourage retention and positive word-of-mouth
Ensure compliance with internal policies and regulatory guidelines


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