Branch Manager

22 hours ago

Bengaluru, Karnataka, India 639ebb8f-b514-43db-970a-611cbfac616a Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Summary:

We are looking for an experienced and dynamic Branch Manager to lead our Gold Loan branch operations. The ideal candidate should have strong leadership skills, sound knowledge of gold loan procedures, customer relationship management, and proven experience in achieving business targets while ensuring adherence to company policies and compliance standards.

Key Responsibilities:

· Manage and oversee daily branch operations in the Gold Loan segment.

· Ensure proper valuation, verification, and safe custody of pledged gold as per company policy.

· Drive business growth by achieving monthly and annual targets in Gold Loans and other cross-selling products.

· Handle customer queries and grievances promptly to ensure high satisfaction levels.

· Supervise, motivate, and train the branch team to improve performance and productivity.

· Ensure compliance with KYC, AML, and internal audit requirements.

· Monitor and control NPAs (Non-Performing Assets) and ensure timely follow-up for recoveries.

· Coordinate with the Regional Office for approvals, reports, and operational support.

· Maintain a high level of security and discipline within the branch premises.

Desired Candidate Profile:

· Experience: Minimum 2+ years in Gold Loan operations, including 1 years in a supervisory or managerial role.

· Qualification: Graduate / Post Graduate (Preference will be given to candidates from Banking & Finance background).

· Skills:

  • Strong leadership and communication skills
  • Sound knowledge of Gold Loan appraisal and valuation
  • Ability to manage targets and pressure situations
  • Excellent customer service and problem-solving attitude
  • Team management and branch administration skills

Key Performance Indicators (KPIs):

· Achievement of monthly and quarterly Gold Loan targets

· Control of overdue and auction accounts

· Compliance and audit ratings

· Staff performance and retention

· Customer satisfaction and complaint resolution

Salary: As per industry standards (Negotiable based on experience)

Employment Type: Full-Time / Permanent

BRANCHES - Bagalur , K Narayanapura, Dodda Banaswadi, Kalkere, TC Palya, Kammanahalli, T Dasarahalli, Kengeri, Laggere, Nagarabhavi, Sunkadakatte, Tumkur JC Road,

Job Types: Full-time, Permanent

Pay: ₹300, ₹450,000.00 per year

Work Location: In person

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