order and customer service analyst

Job Description

DESCRIPTION

Career Area:
Manufacturing

:

Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

When you join Caterpillar, youre joining a global team who care not just about the work we do but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

Role Definition

As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. Youll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.

What You Will Do (not limited to):

Order Management & Coordination

• Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
• Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
• Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.

Customer Service & Relationship Building

• Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
• Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
• Build and maintain strong relationships with internal and external stakeholders.

Issue Resolution & Continuous Improvement

• Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
• Analyze data to identify opportunities for improvements and enhanced operational efficiency.
• Support business reporting and KPI tracking to drive performance insights.

General Support & Office Coordination

• Contribute to office management tasks and support cross-functional collaboration within the EPC team.

Basic Requirements:

• Customer focus driven, communication and management skills.
• Solution oriented, problem-solving skills and creative out of box-thinking.
• Self-driven, proactive and comfortable taking own initiatives.
• Structured and well detail oriented.
• A first Experience with Salesforce, SAP and Microsoft office applications is highly desired.
• Languages: Fluent in English and Dutch (both written and verbal).

Education and Experience Requirements:

• Minimum Bachelors degree preferred.
• College Graduates with max. 2 years of experience.

If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, wed love to hear from you. At Caterpillar, youll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.

Posting Dates:

October 1, October 31, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

Locations: ZEEBRUGGE, EAST FLANDERS, BELGIUM

---