Customer Service Domestic Non Voice Lead-BPS

5 days ago

Chennai, Tamil Nadu, India Hexaware Technologies Full time ₹ 15,000 - ₹ 28,00,000 per year
  • The Customer Service Domestic Non-Voice Lead will oversee and manage a team handling non-voice customer interactions such as emails, chats, and social media queries within the domestic market
  • This role ensures excellent customer service delivery, team productivity, and adherence to quality standards

Key Responsibilities:

  • Lead, coach, and mentor a team of non-voice customer service representatives
  • Monitor daily team performance and ensure targets and SLAs are met
  • Handle escalations and resolve customer issues efficiently
  • Conduct regular training and quality audits to maintain service standards
  • Collaborate with cross-functional teams for process improvements
  • Generate reports on team performance and suggest improvements
  • Ensure adherence to company policies and compliance guidelines

  • Hiring For Domestic Non-Voice Process

    1 week ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job descriptionGreetings from TeleperformanceJob description:Teleperformance is a French MNC with operations in 100+ countries. We are recruiting candidates who wish to work and grow their career in the Customer Service Industry.Requirements:Minimum 1 Year experience in Customer Support Non -Voice with excellent communication skills.Provide exceptional...

  • Domestic Voice Process

    2 weeks ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 2,16,000 per year

    Greetings from TeleperformanceDomestic Voice Process - Customer Support - Day ShiftLooking for immediate joiners only - Spot offer will be providedNo Sales / No TargetsRole: Handling the banking related queries of the customerMandatory: Speaking in English + any one language like Telugu or MalayalamQualification: HSC (or) Any DegreeFreshers & experienced...

  • Non-Voice Domestic chat process

    7 days ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Greetings from TeleperformanceProcess: Web chat into TelecomRole: Customer SupportShift: 7AM-12AM (Rotational Shift)Location: Ambit IT Park, Ambattur ChennaiQualification: Any Degree (UG & PG both can apply)Experience: Min 1 yr in any BPO (Mandatory)Looking for immediate joinersInterested candidates can call Jagan HR / 10Am to 8PMor drop your resume to Roles...

  • Domestic Non-Voice Spot Offer

    1 week ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 80,000 - ₹ 1,20,000 per year

    Who we Are?Teleperformance is a French MNC with operations in 100+ countries. We are recruiting candidates who wish to work and grow their career in the Customer Service Industry.If you can speak English along with any of the below mentioned languages, you can apply and directly walk-in to our Ambattur office for an interview. Address given...

  • Non-Voice Process

    3 days ago

    Chennai, Tamil Nadu, India Venpa Staffing Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    India'sJob Title: Non-Voice Process (Chat Support)Location: Chennai (Karapakkam)Work Mode: Work from Office (WFO)Shift: Day ShiftNotice Period: Immediate to 15 DaysWho can apply? Freshers (Salary: 3 LPA + Performance Bonus) Experienced (up to 2 Years, Salary: Max 4.5 LPA + Performance Bonus) Languages Required:English + Tamil (Mandatory)Any additional...

  • Domestic voice Process

    1 week ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 14,500 - ₹ 17,500 per year

    Dear Candidates,Greetings From TeleperformanceHSC or Any Degree.Looking for freshers / Experience in any domestic voice can apply.Language Required English + (Telugu / Kannada/Tamil/ Malayalam)Salary: (Kannada - 17k Take Home / Malayalam & Telugu - 14.5k Take home / Tamil - 13.5k Take home).Looking for Immediate Joiners.WORK LOCATION - Ambit IT Park,...

  • Non voice process

    2 weeks ago

    Chennai, Tamil Nadu, India VKAN V SOLUTIONS PVT LTD Full time ₹ 4,32,000 - ₹ 7,20,000 per year

    A non-voice process job involves handling customer interactions and tasks using communication methods other than phone calls, such as email, chat, and social media. These roles often require strong written communication skills, analytical thinking, and the ability to solve problems effectively. Key Responsibilities and Skills:Customer Interaction:Responding...

  • HR Recruiter For Domestic voice

    2 weeks ago

    Chennai, Tamil Nadu, India Blue Chip Hr Solutions Full time

    Recruiting for Domestic Voice Co-ordination between client and candidates Placing right candidate Hiring as per clients requirement Bulk Hiring exp would be an added advantage Required Candidate profileAny one of the regional language fluency is mandatory (Malayalam, Telugu & Kannada) Freshers can apply Cont: /

  • non voice process

    1 week ago

    Chennai, Tamil Nadu, India IFive Technology Pvt Ltd Full time ₹ 4,08,000 - ₹ 5,80,800 per year

    A Non-Voice Process job involves customer interaction and issue resolution through written channels like email, chat, and social media, rather than speaking. Key responsibilities include responding to queries, managing data, processing transactions, maintaining records, and adhering to performance metrics for customer satisfaction. Essential skills are...

  • Customer Support Executive For English speaking Domestic Voice Process

    2 weeks ago

    Chennai, Tamil Nadu, India ISPL Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experience : 0-1Any GraduatesFlexible to work in rotational day shift/rotational week offMust be fluent in English and TamilNo Sales and TargetsImmediate JoinersInbound and Outbound Domestic Voice ProcessResolving Customer Queries.Should be passionate about Customer interaction and Service.Immediate JoinersInterested Candidates can share your updated CV to ...