Area Operation Manager

2 weeks ago


Bengaluru, Karnataka, India Dil Foods Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are looking for a dynamic and results-driven Area Operations Manager to lead the performance and growth of multiple restaurant outlets within a designated territory. The ideal candidate will ensure operational excellence, drive profitability, maintain brand standards, and deliver exceptional guest experiences across all units

Key Responsibilities - Operational Excellence


• Oversee daily operations of all restaurants in the assigned area, ensuring smooth functioning and adherence to brand standards.


• Conduct regular audits on service quality, hygiene, safety, and compliance (FSSAI, fire, etc.).


• Monitor key operational metrics — sales, costs, customer satisfaction, and staff performance. People Management


• Lead, train, and motivate restaurant managers and their teams to achieve operational targets.


• Ensure optimal staffing levels, workforce scheduling, and compliance with labor standards.


• Identify and develop high-potential team members for future leadership roles. Financial Performance


• Drive growth and profitability across outlets by optimizing costs and improving efficiency.


• Analyze P&L statements and develop action plans to meet revenue and margin goals.


• Monitor inventory, wastage, and food cost control in coordination with the central supply and kitchen teams. Customer Experience


• Champion a culture of exceptional service and guest satisfaction.


• Address escalations and implement initiatives to improve Net Promoter Score (NPS) and feedback ratings.


• Ensure consistent product quality and service delivery across all outlets. Business Planning & Execution


• Execute marketing, promotional, and operational initiatives across all assigned stores.


• Support new store launches — from pre-opening readiness to post-launch stabilization.


• Collaborate with support functions (HR, Supply Chain, Marketing, Finance) for smooth operations.

Key Skills & Competencies


• Strong leadership and team management abilities.


• Excellent communication, problem-solving, and analytical skills.


• Hands-on knowledge of restaurant operations, P&L management, and compliance.


• Ability to multitask and manage operations across multiple locations.


• Customer-centric mindset with a focus on operational discipline and efficiency.

Qualification


• Bachelor's degree in Hotel Management, Business Administration, or related field.


• 4-6 years of experience in restaurant or QSR operations, with at least 2+ years in a multi-unit management role.


• Experience in leading high-volume or fast-paced F&B outlets preferred.


• Proficiency in MS Excel, POS systems, and basic data analysis.



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