Implementation Specialist – Delivery Operations

2 days ago

Gurgaon, Haryana, India Meritto Full time ₹ 5,00,000 - ₹ 15,00,000 per year

This role requires a mix of functional understanding, technical comfort, and

communication skills to ensure each implementation is handled with precision and

accountability.

Key Responsibilities

● Serve as the primary point of contact for clients during the Delivery phase of SaaS

implementation.

● Understand client requirements and translate them into system configurations within

Meritto's platform.

● Coordinate with Product, Engineering, and Customer Success teams for setup,

testing, and rollout activities.

● Ensure all implementation tasks are tracked, updated, and completed as per defined

timelines.

● Maintain detailed documentation, delivery status reports, and client communication

records.

● Conduct validation and sanity checks post-deployment to ensure the solution is

functioning as intended.

● Use Excel / Google Sheets actively for reporting and maintaining delivery records.

● Provide clear updates to internal and external stakeholders throughout the

implementation lifecycle.

● Manage all tickets and delivery tasks for assigned clientele proactively and without

follow-up or reminders, ensuring complete ownership and accountability for case

closure.

What You'll Bring

  • Experience: 1–3 years of SaaS Implementation or Delivery experience, preferably in

CRM, or ERP systems.

  • Education: BE/B.Tech, or Graduation with MBA (MBA preferred).

Skills:

  • Strong understanding of SaaS implementation workflows and client

coordination.

  • Proficiency in Excel / Google Sheets (mandatory).
  • Good communication and stakeholder management skills.
  • Ability to understand business use cases and translate them into product

implementation.

  • Highly organized and accountable, capable of independently managing assigned

client portfolios and deliverables.

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