Field Officer

4 days ago

Bengaluru, Karnataka, India Navachetana Livelihoods Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities

Sourcing & Disbursement Process:

  • Conduct area surveys under the supervision of Branch Manager (BM).
  • Develop effective working relationships with Center Leaders and other departments.
  • Select customers based on sourcing, KYC, and credit check process.
  • Create groups and centers following operational policies and guidelines.
  • Perform members house verification before Customer Group Training (CGT).
  • Provide CGT to customers and arrange Post Group Review Training (PGRT) and Group Review Training (GRT).
  • Update customers regularly on loan disbursal status.
  • Issue loan cards and sanction letters to customers.
  • Ensure 100% completion of customer loan documentation and filing.
  • Conduct loan utilization checks 30 days post loan disbursement (mandatory).

Collection Process

  • Achieve and maintain 100% on-time repayment rate for the portfolio.
  • Conduct center meetings as per policy, including prayers, attendance, cash collection, and announcements.
  • Enter cash collections into software and provide receipts to customers.
  • Introduce external and internal visitors during center meetings.
  • Manage cash collected at centers and ensure timely deposit at the branch with official receipts.
  • Regularly visit problematic and overdue (OD) centers.
  • Achieve branch and Field Officer (FO) targets as assigned by the BM.
  • Implement all organizational policies and procedures at the center level.
  • Submit weekly and monthly reports to the Supervisor.
  • Maintain and update all office documents daily (registers and files).

Key Skills:

  • Customer sourcing and KYC verification
  • Loan documentation and disbursement process
  • Portfolio management and collection
  • Relationship management with centers and customers
  • Reporting and documentation
  • Problem-solving for overdue accounts

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