Sr. AVP

13 hours ago


Noida Pune, India Careernet Full time US$ 1,50,000 - US$ 2,00,000 per year

We have urgent job opening for our client for Noida/Pune Location

Sr. AVP - Contact Center & Cloud Technology

Please find a new job description.

Exp Years

NP- 90 Days

Location: Noida

Hybrid (Tuesday & Thursday)

Responsibilities

This position will act as the service owner for mission-critical, enterprise-grade voice and contact center services leading end-to-end lifecycle delivery across design, deployment, vendor governance, compliance, and operational excellence. The Senior AVP will also directly contribute to client presales, RFP/RFI responses, and development of unique, scalable solutions tailored for the evolving CX landscape.

Key Responsibilities

  • Lead architecture, engineering, and operations of cloud-based contact center platforms, including Amazon Connect and Genesys.
  • Own service delivery across Omnichannel (Voice, Chat, Email) platforms and integrations.
  • Oversee implementation of cloud-native recording and WFO solutions (Verint, Calabrio).
  • Manage vendor relationships, contracts, licensing, and platform SLAs.
  • Ensure platform compliance with PCI DSS, HIPAA, and enterprise security standards.
  • Define and enforce high availability, DR, and SIP peering strategies.
  • Drive desktop, SSO, and endpoint readiness across enterprise rollouts.
  • Partner with clients and delivery teams on training, UAT, and hypercare phases.

Leadership & Strategic Impact

  • Drive capability development across voice and digital CX technologies.
  • Mentor cross-functional teams in a cloud-first, agile environment.
  • Interface with business units and global clients to define migration strategies, readiness plans, and transformation roadmaps.
  • Deliver IP, documentation, and reusable assets to streamline future deployments.

Ideal Profile

  • 12+ years in contact center technology and cloud voice platforms
  • Proven experience in large-scale, multi-client platform ownership
  • Expertise in engineering, presales, and operations
  • Strong understanding of cloud communications, compliance, and networking
  • Leadership experience managing cross-functional delivery teams and vendor ecosystemsRole & responsibilities

Preferred candidate profile


  • Avp, Securities

    4 days ago


    Pune, Maharashtra, India Citigroup Full time

    Whether you re at the start of your career or looking to discover your next adventure your story begins here At Citi you ll have the opportunity to expand your skills and make a difference at one of the world s most global banks We re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...


  • Noida, Uttar Pradesh, India CorroHealth Full time

    Hiring For AVP Medical Coding HIM Multispecialty Coding Services Noida.Job DescriptionWe are seeking a highly skilled and experienced AVP Medical Coding professional to join our team at the Noida location.The ideal candidate will have over 17+ years of experience in medical coding, with a proven track record of managing large teams of 250 to 600 coders.The...


  • Noida, Uttar Pradesh, India CorroHealth Full time

    Hiring For AVP Medical Coding HIM Multispecialty Coding Services Noida. Job Description We are seeking a highly skilled and experienced AVP Medical Coding professional to join our team at the Noida location. The ideal candidate will have over 17+ years of experience in medical coding, with a proven track record of managing large teams of 250 to 600...

  • Sr. Manager/ AVP

    11 hours ago


    Pune, Maharashtra, India Credence HR Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Pune/ MumbaiRole Summary:We are seeking an experienced and dynamic Application Support professional to join our Asset Management client . In this high-impact role, you will act as the service owner for key investment applications, including Aladdin, Bloomberg, and WSO , ensuring seamless support, service improvement, and operational...


  • Pune, Maharashtra, India Citigroup Full time

    Applications Development Sr Programmer Analyst - C12 Overview of Citi Citi the world leading global bank has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide Citi provides consumers corporations governments and institutions with a broad range of financial products and services including...


  • Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob DescriptionPosition Title, Responsibility LevelSr. Executive - Quality Compliance AnalystFunctionQuality ExcellenceReports toAM / Lead AM / Manager - Quality ExcellencePermanent/ TemporaryPermanentSpan of ControlNALocationAll EXL Service Delivery CentersBasic FunctionThe QCA is responsible for monitoring calls/ transactions, reporting, and...

  • Avp Recruitment

    1 week ago


    Pune, Maharashtra, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...


  • Pune, Maharashtra, India Citigroup Full time

    The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise logical and understandable way in coordination with the Technology team The overall objective of this role is to contribute to continuous iterative exploration and investigation of business...

  • Sr. Ops Analyst

    9 hours ago


    Pune, Maharashtra, India Deutsche Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThe Associate SME is a functional specialist who will be required to manage the day-to-day activities of the Reconciliation process. Would support the team with a very strong Subject Matter Expertise to resolve queries from team members and resolving parties alike.Candidate would work very closely with the team members, Manager/AVP/VP,...


  • Noida, Uttar Pradesh, India EXL Service Full time

    Job Title Sr AVP Technology Service Delivery Location Noida Department Global Technology Reports To VP Technology Service Delivery Position Overview The SAVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions across Banking and Capital Mkts clients This role involves managing a team of...