Senior Assistant Vice President

2 weeks ago

Noida Uttar Pradesh, India EXL Service Full time

Job Title Sr AVP Technology Service Delivery Location Noida Department Global Technology Reports To VP Technology Service Delivery Position Overview The SAVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions across Banking and Capital Mkts clients This role involves managing a team of professionals to ensure that technology services meet the business s strategic objectives are delivered on time within budget and to the highest quality standards He will collaborate with cross-functional teams to enhance service delivery processes drive innovation and ensure the reliability and efficiency of technology services Key Responsibilities Strategic Leadership Develop and implement a comprehensive technology service delivery strategy aligned with the company s business goals and broader Technology Strategy Service Delivery Management Oversee the planning implementation and tracking of technology services and solutions Ensure the timely and cost-effective delivery of technology services to meet business requirements Develop and monitor performance metrics to measure service delivery effectiveness and efficiency Innovation and Improvement Drive innovation by identifying emerging technologies and trends that can enhance service delivery Continuously evaluate and improve service delivery processes and methodologies Team Management and Development Lead mentor and develop a high-performing technology service delivery team Foster a culture of continuous improvement collaboration and innovation within the team Stakeholder Collaboration Work closely with business leaders IT teams and other stakeholders to understand requirements and deliver appropriate technology solutions Serve as the primary point of contact for technology service delivery issues and escalate as necessary Quality Assurance and Risk Management Establish and enforce service quality standards and best practices Identify and mitigate risks associated with technology service delivery Ensure compliance with industry regulations and company policies Budget and Resource Management Manage the technology service delivery budget ensuring cost-effective resource allocation and utilization Optimize resource planning and management to support current and future technology needs Qualifications Bachelor s degree in Information Technology Computer Science or a related field Master s degree preferred Minimum of 10 years of experience in technology service delivery with at least 5 years in a leadership role Strong understanding of IT service management ITSM frameworks and methodologies Proven experience in managing large-scale technology projects and service delivery teams Excellent leadership communication and interpersonal skills Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment Strong problem-solving and decision-making abilities Experience with budget management and resource allocation Preferred Skills Certification in ITIL PMP or similar service delivery and project management methodologies Experience in Banking Financial Insurance Industry is a plus Knowledge of Banking Technology or platforms

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