Manager

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

TL-ASSET MANAGEMENT SERVICES

Job Summary
The Track Lead for Support & Operations is pivotal in driving operational excellence within Asset Management Services. This role focuses on continuous improvement, problem-solving, and meeting client SLAs while empowering teams through effective people management. The Track Lead will ensure alignment with client expectations and foster innovation to enhance organizational performance.

(1.) Key Responsibilities
1. Optimize Asset Management Systems Using Tools Like Cmdb And Servicenow To Enhance Reporting Capabilities And Streamline Information Flow, Ensuring Efficient Operational Processes.

2. Collaborate With Clients To Understand Their Requirements, Holding The Support Team Accountable For Meeting Service Level Agreements And Exceeding Client Expectations.

3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Project Goals And Performance Metrics, Fostering A Culture Of Accountability And Excellence.

4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Utilizing Frameworks Such As Itil And Agile To Enhance Operational Effectiveness.

5. Analyze Customer Needs And Provide Tailored Asset Management Solutions That Align With Business Objectives, Ensuring Measurable Outcomes And Improved Service Delivery.

Skill Requirements
1. Strong Knowledge Of Asset Management Services And Operational Management Practices.

2. Proficient In Tools Such As Cmdb, Servicenow, And Itil Frameworks.

3. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.

4. Strong Leadership And People Management Abilities To Mentor And Guide Teams.

Certification
1. Itil Foundation Certification (Optional But Valuable).

2. Relevant Asset Management Certifications (Optional But Valuable).
About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

TL-ASSET MANAGEMENT SERVICES

Job Summary
The Track Lead for Support & Operations is pivotal in driving operational excellence within Asset Management Services. This role focuses on continuous improvement, problem-solving, and meeting client SLAs while empowering teams through effective people management. The Track Lead will ensure alignment with client expectations and foster innovation to enhance organizational performance.

(1.) Key Responsibilities
1. Optimize Asset Management Systems Using Tools Like Cmdb And Servicenow To Enhance Reporting Capabilities And Streamline Information Flow, Ensuring Efficient Operational Processes.

2. Collaborate With Clients To Understand Their Requirements, Holding The Support Team Accountable For Meeting Service Level Agreements And Exceeding Client Expectations.

3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Project Goals And Performance Metrics, Fostering A Culture Of Accountability And Excellence.

4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Utilizing Frameworks Such As Itil And Agile To Enhance Operational Effectiveness.

5. Analyze Customer Needs And Provide Tailored Asset Management Solutions That Align With Business Objectives, Ensuring Measurable Outcomes And Improved Service Delivery.

Skill Requirements
1. Strong Knowledge Of Asset Management Services And Operational Management Practices.

2. Proficient In Tools Such As Cmdb, Servicenow, And Itil Frameworks.

3. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.

4. Strong Leadership And People Management Abilities To Mentor And Guide Teams.

Certification
1. Itil Foundation Certification (Optional But Valuable).

2. Relevant Asset Management Certifications (Optional But Valuable).

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