
Technical Service Manager
2 weeks ago
Job title – Service Head
Qualification - Diploma or BE/B tech Electronics/Instrumentation
Preferred candidate from Mumbai based location.
Language known – English & Hindi
Job location – Churchgate & Visit to client office
The Service Head will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. He should have strong problem-solving skills and background in technology.
Skills required
- Technical background in electronics or instrumentation with affiliation to electronics.
- Work experience in the field of machinery is preferred.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Ability to work productively, with multi tasking in minimal supervision & in pressurized environment.
- Experience troubleshooting and responding to customer concerns.
- With Strong technical capabilities understanding of tools and technology needed to complete repairs.
- Ability to work in a team-oriented environment.
- Handles sensitive issues and exhibits exemplary customer service to internal and external customers. Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Ability to give and receive constructive feedback and appropriate coaching to customer on critical equipment.
- Proven record of being reliable and accountable for all aspects of their job.
- Proficient level of computer skills. Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Strong time management skills. Ability to adapt to changing circumstances.
- Decision-making, problem resolution and creative thinking skills.
Roles and Responsibilities:
- Assess hardware and software malfunctions. Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables.
- Completing Preventative Maintenance and field modifications based on instructions.
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- Diagnose errors or technical problems and determine proper solutions.
- Educate and train customers on use of machine, software and application.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
- Update and maintain assigned machines per manufacturer specifications.
- Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools.
- Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Produce timely and detailed service reports
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
- The ability to lift and carry a toolbox that can weigh up to 25 kgs.
- Follow all company's procedures, protocols, policies and regulations.
- Cooperate with technical team and share information across the organisation.
- Build positive relationships with customers.
- Travel all India and if required travel on Sunday also.
Benefit*
1.Paid leaves
2.Leave Encashment
3.Travelling Conveyance
4.Phone reimbursement
We are looking for a Service Head to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Preferably looking for candidates in Mumbai Location; along western line or central line up to Thane.
Job Type: Full-time
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have a degree or diploma in electronics or instrumentation?
Education:
- Diploma (Preferred)
License/Certification:
- degree or diploma in electronics or instrumentation? (Required)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
-
Technical Customer Service Manager
4 days ago
Navi Mumbai, Maharashtra, India Stemtech Medical Devices Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Technical Customer Service Manager – Medical DevicesLocation: Mumbai, IndiaRole Summary:We are seeking an experienced Service Manager to lead our medical device serviceoperations. This individual will be responsible for scheduling and maintaining preventivemaintenance, coordinating with hospitals, troubleshooting technical issues, and...
-
Ultrasound Analysis Service Engineer
3 days ago
Mumbai, Maharashtra, India MAHADYUTA TECHNICAL SOLUTIONS PVT. LTD, Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionMAHADYUTA TECHNICAL SOLUTIONS PRIVATE LIMITED (MTSPL) is dedicated to enhancing industrial reliability through advanced condition monitoring products and services. The company also provides various energy-saving and optimization solutions to industrial facilities. MTSPL is committed to improving operational efficiency and sustainability...
-
Mumbai, Maharashtra, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a...
-
Technical Manager
3 days ago
Mumbai, Maharashtra, India 3i Infotech Full time ₹ 5,00,000 - ₹ 25,00,000 per yearPlease share your resumes on vishal.-OR WhatsApp on We are looking for a seasoned Technical Manager Service Delivery to lead end-to-end delivery of IT services, ensuring customer satisfaction, adherence to SLAs, and continuous service improvement. The role requires strong technical expertise, people management skills, and the ability to work closely with...
-
Mumbai, Maharashtra, India JLL Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...
-
AGM - Technical Service
2 days ago
Mumbai, Maharashtra, India VodafoneZiggo Full time ₹ 45,00,000 - ₹ 90,00,000 per yearJob Req ID: 46637Location:Mumbai, INFunction: VIBSAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...
-
Technical Service Executive
2 days ago
Mumbai, Maharashtra, India Balkan HR Services Full time ₹ 4,80,000 - ₹ 7,80,000 per yearPosition : Technical Service ExecutiveLocation : Mumbai· Bachelor's degree in Chemical Engineering, Polymer Science, or related field (preferred).· 2 to 7 years of experience in sales support, technical services, or applications in the adhesives industry.Experience with field visits, client interaction, and product troubleshooting· Provide technical...
-
Technical Service
2 days ago
Mumbai, Maharashtra, India Allnex Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhy are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things...
-
Workplace Technical Services Assistant Manager
2 weeks ago
Mumbai, Maharashtra, India JLL Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...
-
Workplace Technical Services Assistant Manager
2 weeks ago
Mumbai, Maharashtra, India JLL Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...