Operations Manager

7 days ago

Bengaluru, Karnataka, India Shining Stars Institution & travels Full time ₹ 8,00,000 - ₹ 10,00,000 per year

Hello Folks

Greetings of the Day

We are seeking a highly skilled and experienced Manager Ops for an E-commerce Voice Process for a multinational BPO operations. The ideal candidate will have a minimum of 8 years of overall experience in the BPO industry, with at least more than one year of experience as a Manager Ops a full-time position.

Location:

Bangalore (Work from Office Kudlu Gate and Shivaji Nagar Location)

Work Mode & Days:

Work from Office | 6 Days Working | Rotational Shifts & Rotational Week Offs

About the Role:

As a Manager Operations, you will be responsible for managing large teams, driving performance metrics, and ensuring delivery excellence for a domestic e-commerce voice process. You will work closely with clients, trainers, and quality teams to ensure customer satisfaction and operational efficiency.

Roles & Responsibilities:

  • Lead and manage operations for a large domestic e-commerce voice process.
  • Monitor KPIs including SLA adherence, AHT, CSAT, quality, and productivity.
  • Drive team performance through effective workforce planning, coaching, and reviews.
  • Collaborate with training and quality teams for performance improvement initiatives.
  • Conduct root cause analysis for escalations and implement corrective action plans.
  • Ensure process compliance, reporting, and audit readiness at all times.
  • Act as a bridge between client expectations and internal operations teams.
  • Support organizational growth by identifying process improvement and automation opportunities.

Eligibility Criteria:

  • Graduate in any stream (mandatory).
  • Minimum 8 years of overall BPO experience.
  • At least 1 year of on-paper experience as a Manager – Operations in a voice process.
  • Strong communication skills (English & Hindi).
  • Prior experience in the e-commerce domain will be an added advantage.
  • Strong leadership, analytical, and decision-making skills.
  • Immediate joiners or candidates with a maximum 15-day notice preferred.

Salary:

Up to 10 LPA (as per experience and last drawn CTC).

How to Apply:

Interested candidates can share their updated resume via WhatsApp: Homa –

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