Voice Role//Bangalore//Salary Upto 3.50 LPA Call Yagyanshi
2 weeks ago
Greetings from KVC CONSULTANTS LTD.
Hiring for Day Shift Voice Role for Bangalore location.
Job Description
Profile - 1 FRM (Fraud Risk Management)***
Customer Support - Voice Process
Qualification: Any Graduate
Fresher or experienced
Language: Candidate should be fluent in English, and Hindi is mandatory
Versant 4
6 Days working, day rotational, week off
Shift: 8 am to 8 pm for females and 8 am to 12 am for males
Work from the Office
Profile - 2 (Key Account Manager)*
Qualification: Any graduate with a minimum of 1 year of experience or an MBA fresher
The candidate should be fluent in Hindi and English.
Versant Level: 4
6 Days working
Rotational Shifts: (7 am to 9 pm (any 9 hours between), Female and Male)
- Rotational Off
Work from the Office
CTC: Up to 25,000/- per month for an MBA fresher
Take home: 20,000/- per month for an MBA fresher
CTC: Up to 30,000/- per month for experienced candidates
Take Home: up to 25,000/- for experienced candidates
Quarterly Bonus: 4,065/-
Apprentice Salary:
Freshers: 22,500/- stipend per month
Experience: 27,000/- stipend per month
Profile - 3 Customer Support Voice
Qualification: B.com, BBM, Bsc, BA, Diploma, BCA
*Languages: Hindi and English
6 Days working
Rotational Shifts : (7 am 8 pm - Females)
(7 am-12 AM - Males)
1 Rotational Off
Work from the Office
CTC: 22,000/- for fresher
CTC: Up to 25,000/- for experienced
Quarterly Bonus: 4,215/-
ROLES & RESPONSIBILITIES:
Roles and Responsibilities for Voice Process BPO
* Customer Interaction: Engage with customers over phone calls, chats to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction.
* Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
* Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback.
* Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Call on below mentioned number's for Scheduling Interview
Yagyanshi
Fatima
Devika
KVC CONSULTANTS LTD
NO PLACEMENT CHARGES
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