Enterprise Business Systems Analyst

Job Type:

Permanent

Department:

Information Technology

Salary:

$87, $108,783.00

Close Date (closes at 12:00 am on date noted below):

October 6, 2025

Hours per Week:

35

Openings:

1Position SummaryUnder the direction of the Manager, Data Architecture & Application Services, this position serves as a technical expert responsible for system administration, support and maintenance of the Town's Enterprise Business Applications and online services. This role requires an understanding of client business processes and requirements to plan, design, develop and implement technology solutions for municipal enterprise applications. This position performs analysis on issues, provides resolutions to technical problems, and leads the resolution of major issues involving vendors, the IT team, and customers. This role is also responsible for identifying solutions, and finding resolutions to enterprise application issues using troubleshooting and resolution processes. Additionally, this role is involved in system implementations, upgrades and modifications by using Project Management Methodology practices and procedures to manage the application and implementation life cycle.Major Job Responsibilities

Application Planning

• Gather, analyze and define end user requirements for enterprise application expansion and data access and usability in accordance with business objectives and legislative requirements

• Provide input in the Town's enterprise application capacity plans and reviews growth forecast to ensure that the database infrastructure continues to meet the growing needs of Town staff and citizens.

• Provide technical knowledge and experience during the planning, execution and management of integrating applications into new and existing applications

Acquisition and Deployment

• Conduct research and make recommendations on new modules, updates and system enhancements

• Act as the technical lead in the deployment of enterprise applications (CMiC, FMW, Vtax, FDM, CLASS, PerfectMind/Xplor, Gtechna, Workday) enhancements and new modules

• Collaborate with application analysts, network analysts and system owners in the definition of requirements, development and testing of new and upgraded database programs and applications

Operational Management

• Administers and supports the management of the Town's Enterprise wide business systems applications, including both on-premises and cloud-based applications

• Troubleshoots system, data and end user issues by problem identification, collaborating with Town staff, escalating to vendor and other IT personnel to ensure resolution

• Document standard operating procedures, system documentation and associated training plans for the administration and use of the Enterprise Business Applications

• Ensures the stability and reliability of data access and data quality across the organization via ongoing application and database support and maintenance

• Develop and deploy end user practices and tools for data extraction, queries, Business Intelligence reporting and data analytic/manipulation in accordance with business processes

• Ensure that installation of service packs, patches and hotfixes of enterprise systems are planned and executed

Education & Experience

• Post-secondary diploma in Computer Science, Information Systems, Business Administration

• University Degree in Computer Science, Computer Engineering, Mathematics, Business Administration or related field is preferred

• 3 + years' experience with administering and supporting Oracle and SQL Server based enterprise applications and/or managing and administering web based applications using IIS or Apache

• Experience supporting, configuring and administering enterprise applications including CMIC Financials, AMANDA, FMW, FDM (Fire Dispatching Management), GIS, Parking Enforcement application, Taxation software, Perfect Mind/Xplor

• 5 years of experience in in supporting and administering Oracle and SQL Server based enterprise business applications

• Experience in Project Management Methodology and development of business and data models and entity relationship modelling and architecting application and data processes and workflows is an asset

• Courses in relational databases, SQL, PL/SQL programming, multi-tier application management, or business analysis

• Certificates in Oracle Database and/or SQL Server Database Management and Oracle Middleware is an asset

• Knowledge of municipal IT applications and concepts as well as strong knowledge of system and software quality assurance best practices and methodologies

• Knowledge of current network hardware, protocols and standards, Oracle 11g and above using PL/SQL, SQL Plus and Oracle WebLogic and SQL Server 2008 and higher

• Excellent communication, interpersonal, organization and time management skills

• Excellent analytical, problem solving and research skills

• Ability to multi-task in a fast paced environment and meet multiple deadlines as well as work well in a team within a fast paced office environment

• Knowledge of Oracle Developer, Java Script, Crystal Reports and demonstrated ability to work with HTML, jQuery and web browser developer tools to assist with application testing and troubleshooting

• Understanding of internet programming languages, web authoring, and web database integration and web based management systems (IIS/Apache)

Interested applicants should apply online at under the Employment Opportunities section. The job posting closes at 12:00 am on October 6, 2025. Interested applicants, please ensure to apply by 11:59 pm on October 5, 2025. 

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.

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