Security Supervisor

2 weeks ago

Cochin, Kerala, India FLORA AIRPORT HOTEL Full time ₹ 2,40,000 - ₹ 27,00,000 per year

Position Summary

The Security Supervisor is responsible for the day-to-day supervision of the security team and operations to ensure the safety and security of all guests, employees, hotel assets, and property. This role demands a proactive approach to risk prevention, emergency response, and maintaining a secure yet welcoming environment in a fast-paced airport hotel setting.

Key Responsibilities

1. Team Leadership & Supervision:

  • Supervise, schedule, and guide security officers on daily shifts.
  • Conduct briefings and training sessions on standard operating procedures, emergency protocols, and customer service.
  • Monitor team performance, conduct evaluations, and recommend disciplinary or commendatory actions.

2. Security Operations:

  • Oversee 24/7 security coverage of the entire property: lobby, guest floors, back-of-house, parking lots (including airport parking), and perimeter.
  • Conduct regular patrols (foot and vehicle) to detect and deter security breaches, safety hazards, or suspicious activities.
  • Monitor CCTV systems, alarm panels, and access control systems.
  • Ensure strict adherence to key control procedures for guest rooms and restricted areas.
  • Manage and document lost & found property.

3. Guest & Employee Safety:

  • Respond promptly and professionally to all security incidents, guest complaints, or emergency situations (medical, fire, theft, trespassing).
  • Investigate and compile detailed reports on accidents, incidents, or losses.
  • Liaise with guests and staff to address security concerns discreetly and effectively.
  • Implement crowd control measures during events, conferences, or peak check-in/out times common to an airport hotel.

4. Access Control & Surveillance:

  • Enforce access control policies for staff, contractors, and visitors in back-of-house areas.
  • Supervise vehicle traffic flow and parking, ensuring VIP and guest vehicle security.
  • Coordinate with front office for smooth arrival/departure of VIPs, airline crews, and transit guests.

5. Emergency Preparedness & Compliance:

  • Act as a first responder and lead initial emergency response (fire, earthquake, bomb threat, etc.) until senior management/emergency services arrive.
  • Ensure all fire-fighting equipment, first aid kits, and emergency exits are regularly inspected and functional.
  • Maintain knowledge of and ensure compliance with local laws and hotel policies.
  • Keep all security logs, reports, and checklists updated and accurate.

6. Coordination & Liaison:

  • Work closely with all departments, especially Front Office, Housekeeping, and Engineering.
  • Maintain a professional working relationship with local law enforcement, fire departments, and airport security authorities.
  • Assist in security arrangements for hotel events and banquets.

Job Types: Full-time, Permanent

Pay: ₹20, ₹22,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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