Facility Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Service Operations Management

• Oversee cleaning and janitorial services, ensuring consistent quality and standards
• Manage landscaping and grounds maintenance programs
• Coordinate waste management, recycling, and sustainability initiatives
• Supervise reception, concierge, and customer service functions
• Oversee catering, event management, and conference room services

Vendor & Contract Management

• Negotiate and manage contracts with soft services vendors and suppliers
• Monitor service level agreements (SLAs) and key performance indicators (KPIs)
• Conduct regular vendor performance reviews and quality assessments
• Manage vendor relationships and resolve service-related issues
• Ensure competitive pricing through strategic sourcing and procurement

Quality Assurance & Client Relations

• Conduct regular facility inspections and quality audits
• Address tenant/occupant complaints and service requests promptly
• Implement continuous improvement initiatives
• Maintain high standards of cleanliness, appearance, and functionality
• Coordinate special projects and tenant move-in/move-out services

Team Leadership & Development

• Lead and develop soft services staff and supervisors
• Conduct performance evaluations and provide coaching
• Implement training programs and safety protocols
• Foster a customer service-oriented culture
• Manage staffing levels and scheduling optimization

Required QualificationsEducation & Experience

• Bachelor's degree in Business Administration, Hospitality Management, or related field
• 5-8+ years of experience in facility management or hospitality services
• 3+ years of supervisory or management experience
• Experience in commercial real estate or corporate facilities preferred

Core Skills

• Strong vendor management and contract negotiation abilities
• Excellent customer service and relationship management skills
• Budget management and financial analysis capabilities
• Proficiency with facility management software and systems
• Knowledge of cleaning, security, and hospitality service standards

Technical Competencies

• Understanding of sustainability and environmental best practices
• Knowledge of health and safety regulations
• Proficiency in Microsoft Office Suite and facility management platforms

Key Competencies

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution capabilities
• Attention to detail and quality focus
• Ability to manage multiple priorities in dynamic environments
• Customer service excellence mindset

Performance Metrics

• Tenant satisfaction scores and feedback
• Service level agreement compliance rates
• Budget variance and cost management
• Vendor performance ratings
• Health and safety incident rates
• Sustainability and environmental targets

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

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