Technical Support Engineer L2 Cloud Solution

2 days ago

Noida, Uttar Pradesh, India Ingenico Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Position Title:
Technical Support Engineer L2 Cloud Solution

Location:
Noida - Hybrid

Reports to:
Service Delivery Manager/L2 Manager

Direct Reports:
None

Key Clients & Stakeholders:

  • Group & Local R&D teams
  • Central Support Teams
  • Vendors and third-party service providers
  • Financial Institutions & Payment Schemes
  • Merchants and Retail Partners
  • Internal Leadership Teams
  • Warehouse / Logistics partners

Purpose:

  • Provide cloud platform and production support for Ingenico devices and platforms.
  • Manage incidents and technical issues for internal staff, field technicians, and clients.
  • Support high-priority production incidents across multiple regions.

Areas of Responsibility:

  • Investigate and resolve issues escalated to the L2 team.
  • Provide production environment support, track and report incidents via Jira, and ensure SLA compliance.
  • Liaise with cross-functional teams to gather information and deliver timely support.
  • Identify recurring issues, recommend process/software improvements, and update documentation/FAQs.
  • Conduct customer site visits for advanced troubleshooting when required.
  • Review, draft, and manage incident communications across established channels.
  • Oversee production management for new releases.
  • Deliver 24/7 support for high-priority production incidents.

Core Skills

  • ITIL certification required.
  • Customer-centric, proactive, solution-oriented, and problem-solving mindset.
  • Experience with ticketing tools.
  • Scripting and log analysis.
  • Strong communication, interpersonal, organizational, and decision-making skills.
  • Ability to manage APAC tickets and support Incidents effectively.

Experience
:

  • 3+ years in global operations or technical support environment.
  • Technical and on-call customer support experience.
  • Incident and problem management experience.
  • Documentation and knowledge management experience.
  • Familiarity with payment terminals and payment ecosystem (preferred).

Core Requirements

  • Excellent written and verbal communication.
  • Strong time management, prioritization, and multitasking abilities.
  • Ability to work independently and collaboratively.
  • Proactive, initiative-driven, and KPI-focused.
  • Flexible to accommodate 24/7 support requirements.

Qualification:

  • Tertiary qualification in an IT discipline.
  • ITIL certification.
  • AWS certification (preferred).

Compliance:

  • Contribute to health and safety at work by identifying, reporting and controlling hazards and promptly reporting incidents
  • Comply with all applicable company policies
  • A favourable Police Check and other background checks are required

Information Security

  • Comply with company policies and procedures related to information security and confidentiality.
  • Avoid actions that may pose a risk to information security, including non-work activities.
  • Report any breaches of privacy, security, or confidentiality promptly.

Our Culture & Values

At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team.

Diversity & Inclusion

Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered.

Ready to Make an Impact?

Join us and help shape the future of payments. Apply now. Learn more about Ingenico: follow us on LinkedIn

  • L2 Support Engineer

    2 days ago

    Noida, Uttar Pradesh, India NTT DATA North America Full time US$ 45,000 - US$ 1,00,000 per year

    Req ID:346903NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Support Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Job Title: L2 Support...

  • L2 Network Security Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Augmentive Business 7 Solution Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: L2 Network Security Engineer (TAC Executive)Department: Network & Security Operations / Technical Assistance Center (TAC)Location: Noida Experience Required: 4–5 YearsReports To: L3 Engineer / TAC Lead / Service Delivery ManagerJob Purpose:The L2 Network Security Engineer will be responsible for handling escalated support cases related to Cisco...

  • L2 Support- AWS

    2 weeks ago

    Noida, Uttar Pradesh, India Pentair Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Title: Support Engineer/Senior Support Engineer L2Reports to (Title): Manager – Managed ServicesLocation: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed...

  • IT Cloud Engineer

    2 days ago

    Noida, Uttar Pradesh, India Cevious Technologies Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    About the RoleWe are seeking an experienced IT Cloud Engineer who has hands-on expertise in Firewalls, Cloud platforms, TS Plus, Backup solutions, Windows Server 2016, and VMware. The candidate will be responsible for managing, configuring, and supporting IT infrastructure to ensure smooth business operations, system security, and high availability.Key...

  • Specialist- L2 Support(AWS + IOT)

    1 week ago

    Noida, Uttar Pradesh, India Pentair Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    GEC, NoidaPosition Title: Engineer II- Managed ServiesBusiness Title: Specialist Managed ServicesReports to (Title): Manager Managed ServicesLocation: NoidaPosition Summary:Pentair is currently seeking Senior Specialist/Assistant Manager for IoT projects and services in the Smart Products & IoT Strategic Innovation Centre in India team. This role is...

  • L2 Network Engineer

    5 days ago

    Noida, Uttar Pradesh, India Infinity Labs Full time US$ 90,000 - US$ 1,20,000 per year

    Job Summary:We are looking for a skilled L2 Network Engineer to manage escalated network issues, ensure infrastructure stability, and support deployment and configuration of network devices. The ideal candidate should have strong troubleshooting skills, hands-on experience with routers, switches, and firewalls, and the ability to support complex network...

  • Senior Support Engineer – L2

    2 weeks ago

    Noida, Uttar Pradesh, India Source-Right Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position: Senior Support Engineer – L2 (CE58SF RM 3653)Job DescriptionManaged Services L2 Support Engineer/Senior Engineer for IoT projectsin the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible forsupporting managed services & application/product support for IoT projects.Duties & Responsibilities Investigate the...

  • Cloud Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Innova ESI Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role: Cloud Support Engineer( Azure & AWS)Experience: 7 Year+Location: NoidaNote: We need immediate JoinerJob Description:Key Responsibilities:Escalation & Advanced Troubleshooting• Act as the final escalation point for AWS and Azure-related incidents and service requests.• Perform in-depth troubleshooting of complex issues across compute, storage,...

  • L1 and L2 Support Engineer MVNO

    1 week ago

    Greater Noida, Uttar Pradesh, India Sarthi Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities for L1 Support Engineer:Provide first-level technical support for MVNO operations including mobile voice, data, SMS, VAS, and roaming services.Monitor network alarms, service performance, and incident management systems.Troubleshoot and resolve customer-reported and system-generated issues within defined SLAs.Escalate incidents to...

  • Senior Support Engineer – L2

    2 weeks ago

    Noida, Uttar Pradesh, India Source-Right Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position: Senior Support Engineer – L2 (CE58SF RM 3653)Job Description:Managed Services L2 Support Engineer/Senior Engineer for IoT projectsin the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible forsupporting managed services & application/product support for IoT projects.Duties & Responsibilities: Investigate...