Director of Admissions

1 week ago

Bengaluru, Karnataka, India PinnacleU Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Position: Head of Admissions

Location: Bangalore (HSR Layout)

Working Days: Monday- Saturday (11 AM - 8 PM)

Experience Required: 7+ years

Client: AI Platform streamlining study abroad journey

Key Responsibilities :

Business Operations

  • Design and continuously service-workflows to create delight for all the users across all the stages in the process.
  • Manage & drive day-to-day operations including student escalations, regular process check-ins, and service delivery workflows
  • Build feedback loops between students, admission experts, and internal teams to continuously improve user experience.
  • Scale and work with key external stakeholders to streamline the experience for the students and parents involved in the process.

Student Success and Outcomes

  • Work closely with admissions team to ensure the best outcomes for the students
  • Partner with the product team to build tools & solutions that bring delight and amazing outcomes for all.
  • Have regular meetings with customer success team to proactively look for gaps and device POA and guidelines to improve and fix the same.
  • Build data-driven tracking mechanisms and establish KPIs and performance metrics to measure NPS and student outcomes.

Building Systems & Scaling People

  • Recruit, interview, and hire admission experts, creative experts, and support teams across multiple locations
  • Develop detailed SOPs for all processes: initial student assessments, application review cycles, parent communication protocols, and emergency escalation procedures, and many more.
  • Create capacity planning models to predict hiring needs based on student enrollment forecasts and seasonal demand patterns
  • Implement solutions including CRM customization, automated reminder systems, document management workflows, and AI-powered application review tools, and build internal tools with engineering team.
  • Design training manuals and knowledge management systems capturing best practices, successful case studies, and institutional memory.

What makes you a great fit?

This makes you a fit :

  • 7+ years of progressive leadership experience in business operations in education(preferably study-abroad)
  • Proven experience in building, scaling, and leading business operations teams.
  • Strong background in process design, system implementation, and operational efficiency improvements — building systems and SOPs.
  • Experience managing post-sales customer lifecycle including onboarding, retention, and success metrics in service-based businesses

This sets you apart

  • You have studied undergrad or postgrad abroad(preferably from top QS ranked institution)
  • Former admissions committee member or insider at a Top-50 global university.
  • Published thought leadership on admissions strategy (blogs, webinars, etc.).
  • Multilingual or cross-cultural communication skills (targeting EU/Asia markets).

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