Onboarding Analyst

WHY THIS ROLE MATTERS

We are looking for an Onboarding Analyst to join our Onboarding team.  This role works cross functionally with our sales team to ensure that customers are onboarded in the best possible way. You will liaise with different operational teams,  finding innovative solutions to customer problems. The Onboarding team is a global team centered on enhancing the customer onboarding journey.  We're action-oriented, attentive to detail, and always finding ways to improve ourselves.  

WHAT YOU WILL DO

• Ensure  smooth operation of all  processes  relating to customer onboarding & product registration; guiding customers as required
• Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
• Proactively respond to internal and external customer queries in a timely manner
• Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate. 
• Manage set up activities in several dashboard systems, for our customers to go live with some of our products
• Help us transform and automate our manual processes into a best in class onboarding experience

What You Will Bring:

• Fluent in English.
• Degree educated. Bachelor's degree required, preferably in Business.
• Technically savvy. You're always thinking of ways to improve our way of working with the latest technology
• A junior project manager, with exceptional ability to balance competing priorities
• Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines. 
• Customer focused, always thinking about how to improve tools and customers for your internal and external customer
• Collaborative and friendly. You excel at communicating with diverse stakeholders. 
• A problem solver. You proactively identify gaps and challenges, pitching solutions. 
• Comfortable in a fast pace, global & multicultural environment

Nice to have

• Top notch JIRA and Salesforce skills 
• Experience in a tech company
• Familiarity with G-Suite

• Discretionary Time Off.
• Private Medical Insurance with optional dependent coverage.
• Educational Assistance Reimbursement Program.
• Opportunities for reimbursement for conferences, trainings, and other personal development events. 

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.