Onboarding Analyst

1 day ago

Bengaluru, Karnataka, India Vonage Full time ₹ 40,00,000 - ₹ 80,00,000 per year
Join Vonage and help us innovate cloud communications for businesses worldwide

WHY THIS ROLE MATTERS

We are looking for an Onboarding Analyst to join our Onboarding team.  This role works cross functionally with our sales team to ensure that customers are onboarded in the best possible way. You will liaise with different operational teams,  finding innovative solutions to customer problems. The Onboarding team is a global team centered on enhancing the customer onboarding journey.  We're action-oriented, attentive to detail, and always finding ways to improve ourselves.  

WHAT YOU WILL DO

  • Ensure  smooth operation of all  processes  relating to customer onboarding & product registration; guiding customers as required
  • Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
  • Proactively respond to internal and external customer queries in a timely manner
  • Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate. 
  • Manage set up activities in several dashboard systems, for our customers to go live with some of our products
  • Help us transform and automate our manual processes into a best in class onboarding experience

What You Will Bring:

  • Fluent in English.
  • Degree educated. Bachelor's degree required, preferably in Business.
  • Technically savvy. You're always thinking of ways to improve our way of working with the latest technology
  • A junior project manager, with exceptional ability to balance competing priorities
  • Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines. 
  • Customer focused, always thinking about how to improve tools and customers for your internal and external customer
  • Collaborative and friendly. You excel at communicating with diverse stakeholders. 
  • A problem solver. You proactively identify gaps and challenges, pitching solutions. 
  • Comfortable in a fast pace, global & multicultural environment

Nice to have

  • Top notch JIRA and Salesforce skills 
  • Experience in a tech company
  • Familiarity with G-Suite
How you'll benefit:
  • Discretionary Time Off.
  • Private Medical Insurance with optional dependent coverage.
  • Educational Assistance Reimbursement Program.
  • Opportunities for reimbursement for conferences, trainings, and other personal development events. 

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

  • Senior Analyst, Customer OnBoarding

    3 days ago

    Bengaluru, Karnataka, India myGwork - LGBTQ+ Business Community Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    This job is with Colt Technology Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Why we need this roleWe are looking for a detail-oriented and strategically minded Senior Analyst to join our Segmentation & Customer Onboarding team. This...

  • Onboarding Analyst

    6 days ago

    Bengaluru, Karnataka, India Talent Corner Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Must be available for an F2F interview.Assist with seamless data migration, configurations, and post-onboarding support.PMS (Property Management Systems) software experience is advantageous.

  • Capital & Onboarding Execution Analyst

    1 week ago

    Bengaluru, Karnataka, India Toast Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleAs a Capital & Onboarding Execution Analyst, you'll be at the heart of Toast Capital's customer experience — ensuring smooth, accurate, and efficient onboarding of merchants into our lending and funding programs. You'll manage data-driven onboarding workflows, identify process gaps, and drive operational excellence across the lifecycle.What...

  • Implementation Analyst

    1 day ago

    Bengaluru, Karnataka, India Intervwd Full time ₹ 7,50,000 - ₹ 12,00,000 per year

    We are looking for candidates who are eager to learn, proactive, and excited to work directly with customers. As an Implementation Analyst, you will support the complete onboarding and implementation journey for our clients. You will ensure that customers get a smooth, timely, and successful experience with our product.Key ResponsibilitiesAssist in...

  • KGS - Analyst - KYC AML - Bangalore

    5 days ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    The Analyst is responsible for conducting a periodic review in line with client policy to fulfil Know Your Customer (KYC) requirements. You will be expected to deliver against targets for both productivity and quality, managing your own pipeline and taking onboard feedback from approvers who are responsible for quality checking cases.

  • Hiring Senior Analyst For AML

    2 weeks ago

    Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Warm Greetings from Rivera Manpower ServicesHiring: KYC /CDD /EDD Analyst Client Onboarding for leading US bankCall and book your interview slots: HR Chethana / / Rivera Manpower Services (send cv on whatsapp if the line is busy)Location: Bangalore Shift: US Shifts (Night) CTC: Up to 10 LPA Joining: Immediate Joiners OnlyEligibility:Minimum 1 year of...

  • Portfolio Data Analyst

    1 week ago

    Bengaluru, Karnataka, India Arcana Analytics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking dynamic Portfolio Data Analysts to join our team and collaborate closely with our founders, financial analysts, product managers, and engineers. In this role, you'll play a pivotal part in supporting our client onboarding and success team. You'll need a strong ability to analyze financial data, translate insights into actionable strategies,...

  • Business Analyst

    5 days ago

    Bengaluru, Karnataka, India PriceEasy AI Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About PriceEasyPriceEasy is a fast-growing SaaS company transforming how fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our AI-powered platform equips retailers with real-time insights to improve decision-making, boost margins, and optimize operations across the board. As a VC-backed organization, we are...

  • BA ( Busines Analyst )

    3 days ago

    Bengaluru, Karnataka, India Hatchtra Innotech Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role - Business AnalystExperience: 5–10 yearsLocation: Brookefield , Bangalore ( 5 Days - WFO )Joining: Immediate joiners - Serving NP till 30 NovNOTE - Exp. in Banking domain is MANDATORYKey Responsibilities:Conduct detailed business requirements analysis and documentation.Facilitate workshops with product owners and stakeholders to gather comprehensive...

  • KGS_MS_KYC_Sr Analyst

    5 days ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Sr. Analyst is responsible for conducting a periodic review in line with client policy to fulfil Know Your Customer (KYC) requirements. You will be expected to deliver against targets for both productivity and quality, managing your own pipeline and taking onboard feedback from approvers who are responsible for quality checking casesRequires ability to...