Assistant Manager WFM RTA BPO Bangalore

Job Description; -Role: Real Time Analyst (RTA)Location: Bangalore (WFO)Shift: Rotational (24/7)Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...

Job DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues...

Job Description Workforce Management RTA Date: Oct 23, 2025Location: Bangalore, KA, IN, 560100Req ID: 32094Work Mode: Remote India A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This...

Role: WFM SpecialistMin 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre SettingsStrong understanding on Capacity Planning & ForecastingUK Shift5 Days WorkingLocation: BangaloreImmediate joiners preferredCallAnumeha: Priyanka: Send resume to

Job DescriptionPosition:Lead Real-Time Analyst (RTA)Department:Workforce ManagementHierarchy:Mid-level CommandDirect Supervisor:Workforce CoordinatorThe Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time. The RTA will provide timely...

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO.End to End Scheduling exo required from BPO Contact Center.Occupancy/ Headcount Calculations.Fluent in EnglishCall send CV

Who We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering...

Job DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues...

Dear Applicants,We are hiring for WFM RTA Executive for Bangalore location work from office.Preferred someone can join in a week.Fresher's and non-relevant applicant experience kindly ignoreJob descriptionRTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume,...

About SagilitySagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment...