Voice & Non Voice Process - Professional
1 week ago
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide excellent customer service through various communication channels.
- Work effectively in a team environment to achieve common goals.
- Develop and maintain knowledge of products and services.
- Identify and escalate potential issues to senior management.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Excellent communication and interpersonal skills are required.
- Ability to work in a fast-paced environment and adapt to changes.
- Strong problem-solving and analytical skills are necessary.
- Proficiency in Microsoft Office and other productivity software is expected.
- Ability to learn quickly and take on new challenges.
- Strong attention to detail and organizational skills are essential.
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