Advisory Solution Consultant, Integrated Risk Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a driven Pre-Sales Integrated Risk Management (IRM) Solution Consultant. The IRM Solution consultant will provide solution leadership and expertise to support customers during the sales engagement for our governance, risk and compliance solution. The IRM Solution Consultant will participate in the acquisition and retention of customers by leveraging the Governance, Risk and Compliance solution (Policy and Compliance Management, Risk Management, Audit Management, Vendor Risk Management, Operational Risk Management, Business Continuity Management) and the rest of the ServiceNow portfolio. This is a hands-on IRM Solution Consultant who can provide in-depth expertise in solution development and positioning.

The role will report to the Director of India IT Workflows Solution Consulting.

What you get to do in this role:

• Responsible for creating innovative solutions leveraging the ServiceNow platform and Governance, Risk and Compliance solution
• Respond to customer questions relating to ServiceNow IRM
• This role is pivotal in providing our growing customer base with lessons learned, strategies, and advice to enhance real-world IRM operations.
• Develop and contribute to sales campaigns focused on Risk
• Contribute and maintain a showcase of IRM solutions created on the ServiceNow platform
• Help develop solutions and capabilities that enable other Solution Consultants to demonstrate the value of IRM on the ServiceNow platform
• Configure solution environments to address customer requirements and business issues.
• Collaborate with Product Management and Development team members to enhance. ServiceNow products with new capabilities that address customer needs.
• Ability to work in a global team and share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of other team members.
• Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales experience
• Demonstrated experience in governance, risk and compliance in dynamic and complex cybersecurity, technology and business environments
• Experience with Risk Frameworks such as ISO 31000
• Strong knowledge and experience with Industry Frameworks and Standards such as NIST CSF, PCI DSS and ISO 27001
• Strong communication skills
• Ability to consult and effectively communicate solutions to business challenges.
• Responsible for understanding business and technical problems addressed by the products, including applicable regulations, business drivers, security, and evolving business needs
• Degree Qualification in Information Security, Computer Science, Engineering or similar
• Professional security certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC) or similar preferred
• Experience with telecommunications network inventory is an advantage

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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