Phone Banking Officer

2 days ago


Mohali, Punjab, India DK FINCORP Full time ₹ 1,56,000 - ₹ 1,97,000 per year

The Phone Banking Officer is responsible for providing high-quality customer service and banking support to clients over the phone. The role involves handling inbound and outbound calls, resolving customer queries, cross-selling banking products, and ensuring a positive customer experience while adhering to the bank's compliance and service standards.

Key Responsibilities:

  • Handle inbound and outbound calls from customers efficiently and professionally.
  • Assist customers with account information, balance inquiries, fund transfers, and other banking services.
  • Promote and cross-sell bank products such as credit cards, loans, and deposits based on customer needs.
  • Resolve customer complaints promptly and escalate unresolved issues to the appropriate department.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure adherence to all regulatory and compliance requirements.
  • Meet performance targets related to call handling, customer satisfaction, and sales.
  • Stay updated on bank products, services, policies, and procedures.
  • Provide feedback to improve customer service processes and systems.

Qualifications & Requirements:

  • Education: Bachelor's degree (preferably in Commerce, Business, Finance, or related field).
  • Experience: 0–3 years of experience in phone banking, customer service, or sales (fresh graduates may be considered).
  • Skills:
  • Excellent communication and listening skills.
  • Strong problem-solving and multitasking abilities.
  • Basic understanding of banking products and operations.
  • Proficiency in computer and CRM systems.
  • Ability to work under pressure and achieve targets.

Key Competencies:

  • Customer-centric attitude
  • Attention to detail
  • Team player
  • Empathy and patience
  • Sales orientation

Job Type: Full-time

Pay: ₹13, ₹16,500.00 per month

Work Location: In person



  • Mohali, Punjab, India DK FINCORP Full time ₹ 1,98,000 - ₹ 3,96,000 per year

    The Telecaller in the banking sector is responsible for contacting existing and potential customers to promote banking products, provide service support, and generate leads. The role involves maintaining customer relationships, explaining product features, handling queries, and achieving daily and monthly targets while ensuring compliance with banking...


  • Mohali, Punjab, India DK FINCORP Full time ₹ 10,80,000 - ₹ 32,40,000 per year

    Job Summary:The Sales Manager is responsible for driving sales growth and achieving business targets for the bank's products and services. This includes managing a team of sales executives or relationship officers, developing new business opportunities, maintaining strong client relationships, and ensuring compliance with banking policies and regulatory...


  • Mohali, Punjab, India DK FINCORP Full time ₹ 18,00,000 - ₹ 30,00,000 per year

    Job Summary:The Team Manager will lead a team of banking associates to ensure high-quality service delivery and adherence to process metrics. The role involves managing daily operations, ensuring compliance with banking regulations, achieving performance targets, and driving continuous improvement within the team.Key Responsibilities:Manage day-to-day...


  • Mohali, Punjab, India DK FINCORP Full time ₹ 1,08,000 - ₹ 1,44,000 per year

    Job Summary:We are looking for a detail-oriented Data Entry Executive to support our banking operations. The candidate will be responsible for entering and updating customer and loan-related data accurately in the system.Key Responsibilities:Enter customer and loan details into the system.Check and verify documents for accuracy.Maintain proper data records...


  • Mohali, Punjab, India DK FINCORP Full time ₹ 18,000 - ₹ 30,00,000 per year

    The Digital Marketing Expert is responsible for planning, executing, and optimizing online marketing campaigns to promote the bank's products and services, increase brand awareness, and drive customer acquisition through digital channels. The role involves managing social media, SEO/SEM, paid campaigns, content marketing, analytics, and digital partnerships...


  • Mohali, Punjab, India Offshore Marketers Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Office AdministratorWe are looking for a proactive and reliable Office Administrator (Male Fresher) to handle administrative and operational support functions at our office. The ideal candidate will assist in maintaining smooth office operations, act as a link between vendors and management, and support HR and Finance in daily tasks and...

  • Office boy

    2 weeks ago


    Mohali, Punjab, India 3D Solutions LLC Full time ₹ 1,80,000 - ₹ 2,20,000 per year

    Job description:Job Summary:We are seeking a reliable and hardworking Office Boy to support daily office operations. The ideal candidate will assist with basic administrative tasks, maintain cleanliness, and ensure smooth functioning of office facilities.Key Responsibilities:Serve tea, coffee, and refreshments to staff and guests.Maintain cleanliness of the...

  • office boy

    6 days ago


    Mohali, Punjab, India Punjabi star live production Pvt Ltd Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position: Front Office ReceptionistLocation: Mohali (Onsite)Shift: Day ShiftIndustry: Event & MediaKey Responsibilities:Greet and assist visitors in a warm and professional mannerHandle phone calls, emails, and front desk operationsMaintain visitor records and coordinate with internal teamsSupport administrative and operational tasks as...

  • office boy

    1 week ago


    Mohali, Punjab, India Jeronone Technologies Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Title: Office BoyJob Overview:We are seeking a proactive and reliable Office Boy to join our team. The ideal candidate will assist with maintaining a clean and organized office environment and provide essential support to staff by handling basic office errands and tasks. This role is key to ensuring smooth daily operations and a pleasant workplace.Key...

  • Office boy

    6 days ago


    Mohali, Punjab, India Didar Design Studio Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Key ResponsibilitiesOffice Support & MaintenanceMaintain cleanliness and organization of office premises (desks, meeting rooms, pantry, washrooms).Handle incoming and outgoing mail, documents, and courier packages.Run errands (bank, post office, market, stationery shops, etc.).Assist in managing office supplies and stock levels.Provide support to office...