Phone Banking Officer
2 days ago
The Phone Banking Officer is responsible for providing high-quality customer service and banking support to clients over the phone. The role involves handling inbound and outbound calls, resolving customer queries, cross-selling banking products, and ensuring a positive customer experience while adhering to the bank's compliance and service standards.
Key Responsibilities:
- Handle inbound and outbound calls from customers efficiently and professionally.
- Assist customers with account information, balance inquiries, fund transfers, and other banking services.
- Promote and cross-sell bank products such as credit cards, loans, and deposits based on customer needs.
- Resolve customer complaints promptly and escalate unresolved issues to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Ensure adherence to all regulatory and compliance requirements.
- Meet performance targets related to call handling, customer satisfaction, and sales.
- Stay updated on bank products, services, policies, and procedures.
- Provide feedback to improve customer service processes and systems.
Qualifications & Requirements:
- Education: Bachelor's degree (preferably in Commerce, Business, Finance, or related field).
- Experience: 0–3 years of experience in phone banking, customer service, or sales (fresh graduates may be considered).
- Skills:
- Excellent communication and listening skills.
- Strong problem-solving and multitasking abilities.
- Basic understanding of banking products and operations.
- Proficiency in computer and CRM systems.
- Ability to work under pressure and achieve targets.
Key Competencies:
- Customer-centric attitude
- Attention to detail
- Team player
- Empathy and patience
- Sales orientation
Job Type: Full-time
Pay: ₹13, ₹16,500.00 per month
Work Location: In person
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