Phone Banking Officer

17 hours ago

Mohali, Punjab, India DK FINCORP Full time ₹ 1,56,000 - ₹ 1,97,000 per year

The Phone Banking Officer is responsible for providing high-quality customer service and banking support to clients over the phone. The role involves handling inbound and outbound calls, resolving customer queries, cross-selling banking products, and ensuring a positive customer experience while adhering to the bank's compliance and service standards.

Key Responsibilities:

  • Handle inbound and outbound calls from customers efficiently and professionally.
  • Assist customers with account information, balance inquiries, fund transfers, and other banking services.
  • Promote and cross-sell bank products such as credit cards, loans, and deposits based on customer needs.
  • Resolve customer complaints promptly and escalate unresolved issues to the appropriate department.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure adherence to all regulatory and compliance requirements.
  • Meet performance targets related to call handling, customer satisfaction, and sales.
  • Stay updated on bank products, services, policies, and procedures.
  • Provide feedback to improve customer service processes and systems.

Qualifications & Requirements:

  • Education: Bachelor's degree (preferably in Commerce, Business, Finance, or related field).
  • Experience: 0–3 years of experience in phone banking, customer service, or sales (fresh graduates may be considered).
  • Skills:
  • Excellent communication and listening skills.
  • Strong problem-solving and multitasking abilities.
  • Basic understanding of banking products and operations.
  • Proficiency in computer and CRM systems.
  • Ability to work under pressure and achieve targets.

Key Competencies:

  • Customer-centric attitude
  • Attention to detail
  • Team player
  • Empathy and patience
  • Sales orientation

Job Type: Full-time

Pay: ₹13, ₹16,500.00 per month

Work Location: In person

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