Account Operations Manager

7 hours ago

Greater Kolkata Area, India Opvia Full time ₹ 6,00,000 per year

Job Title: Operations & Account Manager

Location:
Kolkata (Onsite)

Employment Type:
Full-time

Shift:
UK Shift

Experience:
3–5 years

Salary:
Up to ₹50,000/-

About the Role

We are looking for an experienced
Operations & Account Manager
with strong operational maturity, leadership skills, and the ability to manage workflows, team performance, and client expectations. This role requires someone who can ensure deadlines are met, maintain quality standards, and support both operational and marketing-driven deliverables. You will be working closely with a UK-based company, following KPIs and structured performance metrics.

Key Responsibilities

  • Provide strong authority and operational maturity to manage people and processes.
  • Oversee daily workflows, monitor team output, and ensure all deadlines and quality benchmarks are met.
  • Lead, train, and evaluate team performance with a supervisory mindset.
  • Manage processes end-to-end and resolve operational issues quickly.
  • Maintain confident and professional communication with clients, including handling escalations.
  • Enforce company standards, client expectations, timelines, and accountability across teams.
  • Support marketing-related deliverables with attention to detail and understanding of campaign needs.
  • Coordinate with internal teams and external stakeholders for seamless execution.
  • Track and follow KPIs, performance metrics, and SLA commitments as required by the UK client.

Required Skills

  • 3–5 years of experience in operations, account management, or client servicing.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to manage multiple projects and meet tight deadlines.
  • Excellent written and verbal communication skills.
  • Proficiency in CRM and project management tools.
  • Strong leadership, team management, and decision-making abilities.
  • Basic knowledge of marketing and campaign workflows.

Preferred Skills

  • Experience handling client escalations and improving service quality.
  • Exposure to marketing, digital operations, or campaign execution.
  • Familiarity with workflow optimization, KPIs, and performance tracking.

Why Join Us?

  • Lead operations and account management for a dynamic and growing team.
  • Opportunity to implement process improvements and directly impact results.
  • Work in a fast-paced, collaborative environment with a UK-based client.
  • Strong growth potential into senior operations or account leadership roles.

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