Service Coordinator

2 days ago

Cochin, Kerala, India Factor Human Resources Pvt Ltd Full time ₹ 18,00,000 - ₹ 24,00,000 per year

Job Overview:

The Service Coordinator will play a key role in managing and organizing service operations for solar energy installations. This position involves receiving service requests, scheduling service technicians, coordinating with customers, maintaining accurate documentation, and ensuring smooth execution of all service-related activities.

The ideal candidate should be organized, proactive, customer-focused, and able to manage multiple priorities efficiently. Experience in the renewable energy or technical service industry is preferred.

Key Responsibilities:

  1. Service Request Management

  2. Receive, log, and track incoming service requests from customers, sales teams, and internal departments.

  3. Maintain a systematic and updated service ticketing or tracking system.

  4. Ensure accurate categorization of service requests (AMC visits, troubleshooting, breakdown, preventive maintenance, etc.).

  5. Scheduling & Dispatch Coordination

  6. Plan and schedule service assignments for field technicians based on priority, skill set, and location.

  7. Ensure timely dispatch of technicians and monitor task completion status.

  8. Coordinate emergency response for urgent service breakdowns.

  9. Customer Communication

  10. Serve as the first point of contact for customers regarding service queries, follow-ups, and appointment confirmation.

  11. Provide timely updates on service progress, delays, or rescheduling.

  12. Maintain excellent customer service standards and ensure satisfaction throughout the service lifecycle.

  13. Documentation & Reporting

  14. Maintain accurate records of service activities, technician reports, consumables used, AMC schedules, and warranty claim cases.

  15. Assist in generating daily, weekly, and monthly service performance reports.

  16. Ensure compliance with internal documentation protocols and system entries.

  17. Support to Service Team

  18. Coordinate material, spare parts, and tool requirements for technicians.

  19. Assist the Service Manager in planning preventive maintenance calendars and resource allocation.

  20. Follow up on incomplete jobs and ensure timely closure.

  21. Process Compliance

  22. Ensure all service activities comply with safety guidelines, company protocols, and industry standards.

  23. Support continuous improvement initiatives for service efficiency and customer experience.

Key Skills & Qualifications:

Required:

  • Diploma/Bachelor's degree (preferably in Engineering, Business Administration, or related field)
  • Minimum 1–3 years of experience in a coordination or customer service role (preferably technical or solar sector)
  • Strong communication skills (verbal & written)

Preferred:

  • Experience with CRM or service management software
  • Knowledge of solar systems, inverters, and AMC processes

Competencies:

  • Excellent organizational and multitasking abilities
  • Customer-service mindset
  • Problem-solving and proactive approach
  • Ability to work under time-sensitive conditions

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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