ELV- Service Coordinator

1 day ago

Cochin, Kerala, India SyamaDynamic IT Services Pvt. Ltd. Full time ₹ 2,40,000 per year

Syama Dynamic Integrated Services Private Limited

Designation: Service Coordinator

Reporting to: Project Manager

Job Objectives

1. Service Coordination Efficiency

Objective: Ensure 100% of service appointments are scheduled and coordinated within 24 hours of client request, with accurate and timely follow-up documentation.

Measurement: Service logs, appointment records, client feedback.

2. Communication & Issue Resolution

Objective: Maintain a client satisfaction rate of 90% or higher by promptly addressing service-related issues or complaints and ensuring effective communication with clients, technicians, and internal teams.

Measurement: Feedback forms, resolution time tracking, complaint logs.

3. Service & Client Documentation Accuracy

Objective: Achieve 100% accuracy in maintaining client records, service history, and documentation, updated in real-time or within 1 working day of any service interaction.

Measurement: Internal audits, CRM/software record accuracy, supervisor spot checks.

4. Store Inventory & Loss Prevention

Objective: Conduct monthly stock audits with less than 2% variance, ensuring proper receipt, issue, storage, and labeling of all goods to prevent losses and mismanagement.

Measurement: Audit reports, inventory reconciliation, discrepancy logs.

5. Store Operations & Reporting

Objective: Maintain a well-organized, clean, and safe store environment while submitting accurate weekly/monthly stock and activity reports on time, with zero delays.

Measurement: Supervisor reviews, store inspections, report submission logs.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Work Location: In person

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