Voice Process Executive

17 hours ago

Mylapore, Tamil Nadu, India Mediscan System Full time ₹ 2,40,000 - ₹ 7,20,000 per year
  • A voice process executive handles customer interactions via phone, managing inquiries, resolving issues, and providing information on products or services. Key responsibilities include professional call handling, maintaining accurate customer records, meeting performance targets, and escalating complex problems when necessary. Strong communication skills, patience, and a customer-centric attitude are essential for this role.

Core responsibilities

Customer interaction: Handle inbound and outbound calls, addressing customer queries, complaints, and requests efficiently.

Information provision: Provide detailed and accurate information about products and services.

Problem-solving: Resolve customer issues and ensure timely resolution, escalating complex cases to the appropriate departments when needed.

Record keeping: Maintain accurate customer interaction records in the CRM system.

Performance management: Meet or exceed performance targets and quality standards set by the company.

Team collaboration: Work with team members to improve service processes and achieve collective goals.

Essential skills and qualifications

Communication: Excellent verbal communication skills are paramount.

Customer service: A patient, empathetic, and customer-centric approach is crucial.

Problem-solving: The ability to think on your feet and find effective solutions is important.

Technical aptitude: Basic computer skills are necessary for using the CRM and other required software tools.

  • For freshers only and Age limit 30

Other skills: Good interpersonal skills, the ability to work in a team, and focus are also highly valued.

Education: While a specific degree may vary, a Bachelor's degree is often preferred, and for specialized roles (like accounts), a B.Com or BBA might be required.

  • Tamil and chennai candidates only

Job Types: Full-time, Fresher

Pay: ₹8, ₹30,707.49 per month

Benefits:

  • Food provided

Work Location: In person

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