Assistant Manager

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International Wealth and Premier Banking (IWPB) - Sales, Distribution, and Business Development 

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments.  The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

International Wealth and Premier Banking (IWPB)  serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the  INM International Wealth and Premier Banking (IWPB) .

Principal Responsibilities: 

• Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets.
• Cross-sell asset products of the bank- mainly Home Loans (via referral), Personal Loans, Cards, Premier (referral)
• Ensure the Know Your Customer (KYC) /Anti Money Laundering (AML) norms of the bank are complied with at all times.
• Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing.     
• Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction     
• Ensure a consistently high level of product and service delivery for relevant customer touch points     
• Develop and maintain good customer relations and ensure effective service delivery
• Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
• Comply to all relevant Anti Money Laundering (AML) regulations & Global Standards
• Develop a collaborative environment with all members of sales team
• Be a role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of IWPB Business.
• Ensure bank processes are followed in view of product documentation, complaint management, system usage etc.
• Ensure end to end usage of leads allocated within allocated timelines with correct updation on customer relationship management software (CRMS)
• Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
• Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
• Demonstrate an understanding of Politically Exposed Person (PEP) acceptance, prohibition, Customer Due Deligence (CDD) & Enhance Due Deligence (EDD) guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Person (PEP) Line Of Business Procedure (LoBP). Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM IWPB is fully compliant with the PEP LoBP.
• Be aware and identify high risk indicators for various products and Services offered by INM IWPB (ex. cash, insurance, credit cards products etc.)
• Ensure that all records are obtained in respect of INM IWPB customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
• Ensure Adherence to the  regulatory guidelines and internal AML  & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner

• Graduate/ Post Graduate (Masters)/ MBA with two to five years' work exp.
• Experience (preferable) in frontline customer services/ relationship management.
• Strong communication, client focus and influencing skills
• Sound knowledge on the Banking sector in general
• Able to communicate well in English and local languages 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India