Assistant Manager

1 week ago


IND Mumbai Ashar IT Park India Johnson Controls Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Assistant Manager

Qualification & Experience:

  • Education: Diploma / B.E. in Electronics, Electrical, Instrumentation, or related field.
  • Experience: Minimum 2–3 years of hands-on experience in Access Control and CCTV Systems.
  • Certification: Must be Genetec Certified (mandatory).

Key Responsibilities:

  • Provide on-site service support, troubleshooting, and maintenance for Access Control and CCTV systems.
  • Perform routine preventive maintenance and ensure system uptime as per SLA commitments.
  • Diagnose hardware, software, and network-related issues in Genetec, CCTV, and Access Control systems.
  • Coordinate with OEM support and internal technical teams for escalation and resolution of complex issues.
  • Maintain proper service documentation, including checklists, maintenance reports, and system health reports.
  • Ensure adherence to safety and quality procedures during service and maintenance activities.
  • Support system upgrades, firmware updates, and configuration changes as required.
  • Build and maintain good working relationships with customers and ensure timely communication of service updates.

Skills & Competencies:

  • Strong knowledge of Genetec Security Center software and IP-based CCTV systems.
  • Sound understanding of networking concepts (LAN/WAN, IP addressing, switches, and servers).
  • Ability to interpret system schematics, wiring diagrams, and device configuration details.
  • Strong analytical and problem-solving skills.
  • Effective communication and coordination skills with customers and internal teams.
  • Proactive, self-motivated, and able to work independently or in a team environment.
  • Willingness to travel to various customer sites as per service requirements.
Experience LevelMid Level
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