Quality & Team Leader - Renewal Call Centre

Lead, mentor, and coach a high-performing team of renewal specialists to achieve performance targets.Foster a culture of continuous learning and excellence within the team.Provide guidance and act as a subject matter expert on renewal processes.Manage and optimize the renewal pipeline to ensure high customer retention and satisfaction.Drive the execution of...

Job Description :Handling outbound renewal premium payment calls and providing correct information regarding policies.Motivating customers to pay the due renewal premium on time .Convincing customers to revive their overdue or lapsed policies by explaining policy benefits.Meeting the process target.Following predefined scripts and processes to manage...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

About CAMS: Computer Age Management Services (CAMS) is the leading Mutual Fund Transfer Agency to the Indian Asset Management Companies servicing ~70% of the MF Industry AUM. CAMS is also a technology enabled service solutions partner to Private Life Insurance, Private Equity Funds, Software development / maintenance and Payments. The mutual fund business...

Role: Team LeaderResponsibilities :Automotive Industry Expert:Deep Automotive/Technical experience and Team managementTechnical University degree or acquired by experience and technical certification (where and when required), Lean/Scrum certification (nice to have)Understand vehicle-specific failures and product features (Battery Electric Vehicle (BEV),...

Job Title: Telecalling Team Lead Call CentreLocation: A4 Hospital Virugambakkam Department: Call Centre / Patient SupportReporting To: Operations ManagerJob Summary:We are looking for an experienced Telecalling Team Lead to manage a team of telecallers in our hospital call centre. The ideal candidate will have years of experience in telecalling or call...

We are seeking a highly skilled and experienced Group Leader - Quality for our Medical Coding team. The ideal candidate will be responsible for ensuring the highest standards of quality and efficiency in our coding processes. The role requires exceptional leadership, attention to detail, and a comprehensive understanding of medical coding and quality...

Dear Aspirants,Warm GreetingsWe are hiring for the following details,Position:-- Team Leader ( only Male Candidates )Minimum 6 years ExperienceReview and manage end-to-end billing processes: AR Analyst, charge entry, payment posting, AR follow-up, and denial management.6-7 years of experience in US healthcare medical billing, with at least 1-2 years in a...

Role & responsibilitiesJob Title: Desktop Team LeaderLocation: ChennaiQualification: Any GraduateExperience: 4+ YearsPreferred candidate profileJob Summary:We are looking for an experienced and dynamic Desktop Team Leader to oversee a team of desktop support engineers, ensuring smooth IT operations, timely issue resolution, and excellent end-user support....

Role & responsibilitiesMonitoring of Outbound CallsAssigning Outbound calling activity to Team membersFormat and upload data for Auto-DialingFocus on Call Flow / Call QueueMonitor Live Calls and share feedback to the team membersHandling Escalations of Distributors/ InvestorsPreferred candidate profileAny GraduateShould be customer-centricTeam management...