Security & Crisis Management Associate Vice President

AVP, Security & Crisis Management (L10)

Job Description:

Role Title: AVP, Security & Crisis Management

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:

As part of the SCM (Security & Crisis Management) Team, the responsibilities will be diverse in the new way of working and will include handling all physical security & crisis management related matters in Synchrony's India hubs.

Role Summary/Purpose:

The "AVP, Security & Crisis Management" will be responsible for the management, implementation and execution of Synchrony's security and crisis management strategies and programs across various regional hubs. He will be reporting to the VP Asia Regional Security, Facilities & Transport & perform duties as per the regional security and crisis management requirements.

Key Responsibilities:

• Direct all security aspects in cooperation with Synchrony SCM (Security & Crisis Management) team, location site leadership & the various Regional Hub Leads.

• Serve as SCM liaison for all security and crisis management matters across the regional hubs.

• Responsible for meeting company-wide security and crisis management objectives, ensure regional alignment with Global Security Standards.

• Manage the implementation of the Hub's Crisis Management program consistent with Synchrony policies and guidance, and in consultation with Synchrony Security/Crisis Management leadership and the Site Leader/s.

• Coordinating the response to incidents that threaten or affect SYF employees across the regional hubs, business operations, property, equipment or technology.

• Conducting required emergency response exercises and trainings.

• Maintaining a strong Hub-based Crisis Management Team, comprising senior-level representatives of major business functions.

• Co-develop with SCM effective strategies to mitigate regional hub specific risks to safeguard the company, its people and operations.

• Liaise with Business Continuity as it relates to crisis events which impact operations across the regional hubs.

• Coordinate with the Business and Corporate Security/Crisis Management Leaders to identify and maintain security processes, practices and policies that reduce risks, respond to incidents and limit exposure and liability in all areas of information, financial, physical, personal and reputational risk.

• Design and implement emergency response and evacuation plans with associated training.

• Assure protection of business critical, proprietary, information and systems.

• Conduct 3rd party vendor site assessments to ensure their physical security & crisis management is consistent with Synchrony's established standards.

• Manage the Synchrony Travel Security program for identified employees traveling to and living in the region. Lead Executive Protection Assignments with use of technology, advisories/travel plans.

• Oversee site-specific Life Safety program/ Employee Health & safety program.

• Develop and sustain relationships with high level federal, state & local law enforcement and security organizations and private sector counterparts.

• Foster security culture/awareness, lead awareness & communication efforts.

• Maintain good working relationships with wide range of suppliers, employees, contractors, stakeholders, etc.

• Manage vendors & suppliers from manpower, performance, equipment & technology standpoint.

• Support in Budget/Annual Op Budget Plan, with focus on improving efficiencies & controlling costs.

• Participate in projects from Security & Facilities standpoint - design, installation & testing of latest equipment's for new spaces.

• Conduct/guide investigations, close with reports & secure evidence/s. Liaise with external agencies - as required.

• Other duties as assigned.

Required Skills/Knowledge:

• Bachelor's Degree or a Minimum of 5 years' experience in law enforcement, security or intelligence for governmental agencies or major multinational corporation or in lieu of degree 7 years of relevant experience.

• Close relationships with local state & federal law enforcement and intelligence agencies.

• Extensive experience in managing and conducting security operations including physical security, investigations, executive protection and crisis management.

• Demonstrated leadership experience and ability to effectively lead cross-functional teams.

• Demonstrated ability to manage projects and deliver results.

• Strong interpersonal, written and oral communication skills, including the ability to operate effectively at all levels of the organization.

• Proficient computer skills to include Microsoft office applications.

• Strong composure and clarity skills during security and crisis events. Ability to work under stressful and crisis situations.

Desired Skills/Knowledge:

• Security/Crisis Management/Investigations related Trainings & Certifications.

• Knowledge of latest security equipment's & technology.

• Understanding of metrics & trend analysis.

Eligibility Criteria: Bachelor's Degree or a Minimum of 5 years' experience in law enforcement, security or intelligence for governmental agencies or major multinational corporation or in lieu of degree 7 years of relevant experience.

Work Timings:

The role demands the person to be available as per the requirement of Security & Crisis Management Team. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible to apply

Grade/Level: 10

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